Jeffrey Brown
Glen Carbon,IL
Summary
Committed and hardworking Sales Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Offer over 3 years of Customer Service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sales Associate/Cashier/Customer Service Representative
Home Depot
05.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Information Technology
Lewis And Clark Community College
Godfrey, IL12.2023
High School Diploma -
Edwardsville High School
Edwardsville, IL05.2021
Skills
- Team Meetings
- Sales Expertise
- Data Entry
- Till Counting
- Cash Register Systems
- Handling Payments
- Maintaining Quality Assurance Standards
- Register Operations
- Customer Relationships
- Product and Service Sales
- Coaching and Mentoring
- Goals and Performance
- Customer Interaction
- Time Management Skills
- Quality Management
Timeline
Sales Associate/Cashier/Customer Service Representative
Home Depot
05.2020 - Current
Associate of Applied Science - Information Technology
Lewis And Clark Community College
High School Diploma -
Edwardsville High School
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