JEFFREY CASTILLO
Bergenfield,NJ
Summary
Strategic and award-winning hospitality leader with a proven record of driving operational excellence, KPI performance, and people development. Skilled in leading large teams, optimizing financial results, and cultivating high-performance cultures that exceed brand and guest expectations. Recognized for mentoring future leaders and executing strategies that sustain profitability and growth in competitive markets.
Overview
6
6
years of professional experience
Work History
General Manager
Olive Garden Italian Restaurant
01.2022 - 10.2025
- Achieved Diamond Club Award (2023 & 2025) - ranked in the top 4% of the New York Division for operational excellence and KPI results.
- Directed full-scale restaurant operations, managing P&L exceeding $5M in profits annually while producing $16M in sales
- Enforced KPI standards across management staff through accountability systems and weekly 1:1 reviews.
- Improved operational efficiency and labor cost by over 5% annually while maintaining guest satisfaction.
- Provided proper training and career development, promoting 6 internal leaders and developing 5 future managers.
- Mastered brand standards, guest engagement, and team collaboration to ensure flawless service execution and compliance.
Service Manager
Olive Garden Italian Restaurant
12.2019 - 01.2022
- Managed service operations for 40 servers and 15 bussers; ensured brand-standard execution.
- Built weekly staffing plans aligned to guest forecasts and labor targets set by the General Manager.
- Drove guest satisfaction via coaching, team huddles, and behavior standards that emphasized proper training with constant follow up.
- Partnered with GM to prioritize daily improvements and long-term process changes while preparing myself for a role as a General Manager and handling task that we’re assigned for them.
Education
Bachelors of Science - Management
Kean University
Union, NJ01.2015
Skills
- P&L Management
- Labor Optimization
- KPI Enforcement
- Team Development
- Guest Experience
- POS systems experience
- Training and Hiring Management
- Training and Hiring Staff
- Billingual: English and Spanish
- Cost Control
- Strategic Operations
Accomplishments
- Diamond Club Award - Top 4% restaurant of New York Division (Over 148 restaurants) (2023 & 2025)
Timeline
General Manager
Olive Garden Italian Restaurant
01.2022 - 10.2025
Service Manager
Olive Garden Italian Restaurant
12.2019 - 01.2022
Bachelors of Science - Management
Kean University