Jeffrey Coleman
Hazleton,IA
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
33
33
years of professional experience
Work History
Automotive Sales Consultant
Dan Deery Motor Company
Waterloo, IA
11.2016 - 08.2022
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Effectively located merchandise across various stores to address customer needs.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Outlined sales, warranty and service procedures.
- Located desired vehicles at auctions and other dealerships.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Automotive Service Consultant
Dan Deery Motor
Waterloo, IA
10.2015 - 11.2016
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
- Developed estimates by costing materials, supplies and labor
- Supervised and mentored 6 team members and oversaw daily service operations
Automotive Service Advisor
Birdnow Motor Trade
Oelwein, IA
07.2014 - 11.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
Subcontractor
Self
Hazleton, IA
05.2012 - 07.2014
- Installed all Levels of flooring for other businesses
- Delivered high level of service to all customers and effectively resolved issues.
- Monitored OSHA compliance standards at job site.
- Coordinated final walk-throughs of job site before signing off on completion.
- Worked closely with homeowners to ascertain specifics of project.
- Developed project site schedule to share with site manager.
- Observed all residential and commercial building codes and obtained permits when necessary.
- Frequently inspected production area to verify proper equipment operation.
Deputy Sheriff
Buchanan County Sheriffs Office
Independence, Iowa
07.1989 - 05.2012
- Assessed and analyzed data to clarify course of criminal prosecution.
- Served court documents and completed civil process duties for thousands of cases.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Filled in for absent sheriff to maintain continuous leadership structure and support team members.
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
Education
Associate of Arts - Police Science
Hawkeye Community College
Waterloo, IA05.1990
High School Diploma -
Linn-Mar High School
Marion, IA05.1985
Skills
- Consultative techniques
- Pre-owned vehicles
- Test drives
- Upselling strategies
- Professional demeanor
- Relationship building
Timeline
Automotive Sales Consultant
Dan Deery Motor Company
11.2016 - 08.2022
Automotive Service Consultant
Dan Deery Motor
10.2015 - 11.2016
Automotive Service Advisor
Birdnow Motor Trade
07.2014 - 11.2015
Subcontractor
Self
05.2012 - 07.2014
Deputy Sheriff
Buchanan County Sheriffs Office
07.1989 - 05.2012
Associate of Arts - Police Science
Hawkeye Community College
High School Diploma -
Linn-Mar High School