JEFFREY COLEMAN
Spring Lake,NC
Summary
Highly motivated store manager offering several years of experience in retail operations, sales, team leadership, and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Proven leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
23
years of professional experience
Work History
Store Manager
Food Lion
Sanford, NC
09.2022 - Current
- Achieve financial responsibilities while driving top line sales and delivering on KPIs.
- Oversee day-to-day operations within the store and ensure all standard practices are being executed.
- Utilize effective communication and leadership skills to establish a culture based on integrity that fosters a pro-associate work environment, boosting associate morale.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel. Manage labor and expenses to achieve company expectations.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhance customer satisfaction and store operations through relationship building and daily problem-solving.
- Establish store tactics and strategies to achieve operational performance and sales goals.
- Oversee inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
FOOD LION
Spring Lake, NC
06.2011 - 09.2022
- Manage entire store in support of Store Manager
- Serve as Manager on Duty responsible for day-to-day operations throughout the store
- Execute the company brand strategy to provide excellent customer service
- Set service expectations and ensure they are achieved
- Manage inventory levels through CAO functions and ACIS control systems
- Completed weekly schedules according to payroll policies
- Recruiting, hiring and development of store associates
- Utilizing creative and aggressive merchandising to increase sales and boost items per transaction
- Work in tandem with Store Manager to achieve financial goals.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Grocery Sales Manager
FOOD LION
Raeford, NC
05.2009 - 06.2011
- Manage the Grocery Department in support of the Store Manager
- Serve as Manager on Duty when required and oversee daily operations throughout the store
- Deliver excellent customer service by engaging and assisting each customer
- Hiring and development of grocery stockers
- Merchandising the store per company policies and planners
- Completed weekly schedules according to payroll policies
- Wrote order supply requests to replenish merchandise.
E-5 Sergeant, Landing Support Specialist
UNITED STATES MARINE CORPS
Camp Lejune, NC
10.2001 - 03.2009
- Served at various airfields or ports responsible for the successful loading/offloading of numerous aircraft or ships.
- Played an essential role in the staging and organization of personnel, cargo, and vehicles.
- While serving as Platoon Sergeant, I was responsible for leading a group of Marines, ensuring the execution of all essential tasks and missions.
- Played a key role in planning during Port/Airfield operations.
- Adhered strictly to aviation safety protocols while performing duties related to landing support services.
- Responsible for the training and development of subordinate Marines ensuring they maintain appropriate levels of proficiency and readiness.
Education
LOGISTICS -
East Carolina University
Greenville, NC01.2007
LOGISTICS -
Load Planners Course
Tacoma, WA01.2005
LEADERSHIP -
Marine Corps NCO Leadership Course
Camp Lejeune, NC01.2002
LOGISTICS -
Landing Support Specialist School
Camp Foster, NC01.2002
Skills
- Retail inventory management
- Conflict resolution skills
- Operations Management
- Outstanding communication skills
- Exceptional Leader
- Payroll Management
- Store operations
- MS Office proficient
- Team Building and Leadership
- Associate development
Activities
- Honor Graduate of Landing Support Specialist MOS School.
- Meritoriously promoted in Marine Corps in 2002.
- Finished with highest overall grade in Load Planners School.
- Food Lion Store 'Associate of the Quarter' x 3
- 100+ hours volunteering for numerous Food Lion Feeds events helping to serve the community and provide food to those in need.
Timeline
Store Manager
Food Lion
09.2022 - Current
Assistant Store Manager
FOOD LION
06.2011 - 09.2022
Grocery Sales Manager
FOOD LION
05.2009 - 06.2011
E-5 Sergeant, Landing Support Specialist
UNITED STATES MARINE CORPS
10.2001 - 03.2009
LOGISTICS -
East Carolina University
LOGISTICS -
Load Planners Course
LEADERSHIP -
Marine Corps NCO Leadership Course
LOGISTICS -
Landing Support Specialist School