Jeffrey Eusebio
Summary
Professional Table Games Floor Supervisor with 26 years of experience. Sound knowledge of table games and as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff.
Overview
27
27
years of professional experience
1991
1991
years of post-secondary education
Work History
Table Games Floor Supervisor
Mohegan Sun Casino
Uncasville, Connecticut
05.1999 - Current
- Trained and mentored staff on game rules and customer service, enhancing team performance and operational efficiency.
- Monitored table game performance, implementing strategies to improve game flow and maximize revenue opportunities.
- Resolved guest disputes and concerns swiftly, maintaining a positive gaming environment and fostering guest loyalty.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Education
Yes - Craps Blackjack Roulette
Mohegan Sun Casino Table Games School
05.1999 - 07.2003
Robert E Fitch High School
Groton, CTSome College (No Degree) - Business Accountancy
Eastern Connecticut State University
Willimantic, CTSkills
- Game rules training
- Staff mentoring
- Operational efficiency
- Revenue maximization
- Exceptional leadership
- Operational supervision
- Dispute resolution
Timeline
Table Games Floor Supervisor
Mohegan Sun Casino
05.1999 - Current
Yes - Craps Blackjack Roulette
Mohegan Sun Casino Table Games School
05.1999 - 07.2003
Robert E Fitch High School
Some College (No Degree) - Business Accountancy
Eastern Connecticut State University