Jennifer Frey
Summary
Experienced in managing customer interactions and operational workflows within fast-paced environments. Adept at training staff in service excellence and implementing quality control measures, leading to improved performance and customer retention. Strong ability to handle complaints effectively, ensuring a positive experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Geno's Giant Slice
Gilbert, Arizona
11.2022 - Current
- Trained new staff on food safety and customer service protocols.
- Coordinated daily kitchen and dining operations to ensure workflow efficiency.
- Implemented quality control measures for food preparation and presentation.
- Resolved customer complaints promptly to uphold a positive dining experience.
- Collaborated with management to enhance team performance through feedback sessions.
- Managed customer service inquiries and complaints efficiently.
- Maintained knowledge of company products and services to inform customers.
Fuel Lead
Fry’s Food and Drug
San Tan Valley, AZ
03.2022 - 10.2022
- Managed daily operations of fuel department, ensuring efficiency and safety standards.
- Supervised 4-5 kiosk employees, fostering teamwork and productivity.
- Verified proper functioning of all equipment through routine inspections.
- Monitored inventory levels for timely restocking of supplies.
- Handled customer interactions respectfully, defusing potential conflicts.
- Maintained cleanliness and organization in work areas to uphold safety regulations.
- Collaborated with team members to enhance daily operational workflows.
- Executed company procedures for product storage and retrieval efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager (Temporary)
Geno’s Giant Slice
San Tan Valley, AZ
04.2021 - 02.2022
- Supervised daily operations, ensuring optimal staff performance and compliance with safety regulations.
- Conducted hiring interviews, recruiting and training new employees on customer service standards.
- Managed inventory tracking and ordering to maintain appropriate stock levels.
- Oversaw opening and closing procedures, including cash handling and bank deposits.
- Created weekly work schedules for store personnel to enhance operational efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored compliance with health regulations to uphold store safety standards.
- Performed physical inventory counts twice weekly to minimize loss.
Cashier / Customer Service
Fry’s Food and Drug
San Tan Valley, AZ
01.2020 - 02.2021
- Scanned bags and loaded purchases efficiently.
- Verified valid IDs for age-restricted products during transactions.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with locating products and inquiring about current sales.
- Delivered exceptional customer service through active listening and engagement.
- Promoted store loyalty programs to increase customer retention.
- Resolved customer complaints promptly to ensure satisfaction levels.
Assistant Property Manager
180 Self-Storage
Gilbert, AZ
08.2018 - 03.2019
- Delivered superior customer service, fostering strong relationships with residents and tenants.
- Managed daily opening and closing procedures to ensure operational efficiency.
- Handled cash transactions and processed bank deposits as required.
- Responded to incoming phone and email inquiries, resolving issues promptly.
- Conducted regular property inspections to ensure compliance with policies.
- Processed rental agreements and maintained accurate tenant records consistently.
- Implemented effective marketing strategies to promote available storage units.
- Maintained thorough records of all tenant transactions, including payments and correspondence.
Assistant Store Manager
Geno’s Giant Slice
San Tan Valley, AZ
04.2015 - 05.2018
- Responsible for the daily operations
- Supervise up to 20+ employees
- Created weekly schedule for employees
- Responsible for opening / closing and cash count
Center Sales & Reservations Specialist (Work from Home)
U-Haul International
Phoenix, AZ
06.2012 - 05.2015
- Answer incoming calls from customers
- Set/ Change reservations. Assist customers
- Process payments for storage and/or equipment rentals
- Data entry, 10 key by touch
Office Coordinator
WIRB Inc.
Phoenix, AZ
04.2007 - 08.2008
- Responsible for the daily operations of the office
- Answer multi-line phone, data entry of orders & checking email and website daily
- Inventory of lot & help customers or clients with redemption of vehicles
- Data entry of employee payroll, cash handling and daily deposit
Data Entry Specialist (work from home)
CPG Inc.
Tempe, AZ
01.2002 - 11.2006
- Data entry of rebates / sweepstakes for major companies
- Alpha/Numeric data entry, 10 key by touch
- Type 50 – 60 WPM
Education
Veterinarian Assistant -
Pima Medical Institute
Mesa, AZ08.1996
Skills
- Inventory management
- Retail sales strategies
- Quality assurance
- Food safety compliance
- Training development
- Customer service excellence
- Relationship management
- Team collaboration
- Attention to detail
- Data entry precision
- Conflict resolution
- Communication skills
Certification
- Level One Fingerprint Clearance Card, exp 01/28
Timeline
Assistant Manager
Geno's Giant Slice
11.2022 - Current
Fuel Lead
Fry’s Food and Drug
03.2022 - 10.2022
Store Manager (Temporary)
Geno’s Giant Slice
04.2021 - 02.2022
Cashier / Customer Service
Fry’s Food and Drug
01.2020 - 02.2021
Assistant Property Manager
180 Self-Storage
08.2018 - 03.2019
Assistant Store Manager
Geno’s Giant Slice
04.2015 - 05.2018
Center Sales & Reservations Specialist (Work from Home)
U-Haul International
06.2012 - 05.2015
Office Coordinator
WIRB Inc.
04.2007 - 08.2008
Data Entry Specialist (work from home)
CPG Inc.
01.2002 - 11.2006
Veterinarian Assistant -
Pima Medical Institute