Jeffrey Hearn
Hendersonville,TN
Summary
Customer-oriented General Manager with 38 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated sales/customer professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
General Manager
CarMax
09.2003 - 07.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Kohls Department Store
02.2000 - 09.2003
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Target Stores
03.1986 - 02.2000
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Business Administration
Dekalb Community College
Atlanta, GA04.1984
High School Diploma -
North Clayton High School
College Park, GA05.1978
Skills
- Schedule Management
- Account Management
- Project Management
- Process Automation
- Customer Relationship Management
- Expense Control
- Financial Administration
- Operations Oversight
- Staff Supervision
- Quality Management
- Loss Prevention
- Customer Retention
- Branding
- P&L Management
- Employee Development
- Performance Improvements
- Training and Coaching
- Risk Management
- Recruitment
- Effective Leader
Timeline
General Manager
CarMax
09.2003 - 07.2023
General Manager
Kohls Department Store
02.2000 - 09.2003
General Manager
Target Stores
03.1986 - 02.2000
No Degree - Business Administration
Dekalb Community College
High School Diploma -
North Clayton High School
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