Jeffrey Heinkel
Cathedral City,CA
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
29
29
years of professional experience
Work History
Front Desk Associate
Steel Gym (Formerly World Gym)
Palm Springs, CA
08.2021 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of member accounts and transactions using gym management software.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
Group Fitness Instructor
Steel Gym (Formerly World Gym)
Palm Springs, CA
08.2021 - Current
- Developed and implemented diverse group fitness programs to enhance member engagement and retention.
- Led high-energy classes, fostering a motivating environment for participants of all fitness levels.
- Trained and mentored junior instructors, promoting professional growth and teaching consistency.
- Evaluated participant progress and provided personalized feedback to support fitness goals.
Personal Trainer
Steel Gym (Formerly World Gym)
Palm Springs, CA
08.2021 - Current
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted ongoing assessments to track client progress and adjust training plans accordingly.
- Educated clients on proper exercise techniques to enhance safety and effectiveness.
- Facilitated group fitness classes, fostering a motivating environment for participants.
Director Acquisitions, CBS on Air Promo and Market
CBS
Los Angeles, CA
02.1997 - 05.2020
- Liaised between network shows and CBS to improve communications and product delivery
- Retained 100% protocol on management tools and procedural accuracy.
- Reduced process lags by accurately managing confidential records and media for promo production.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated communication and coordination between employees and show managers.
- Created organizational delivery systems for records, correspondence and media.
- Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
- Strengthened operational efficiencies and traceability by developing organizational digital delivery flow.
- Provided resolution to complex and confidential issues by strict adherence to contracts
- Investigated market changes and devised approaches to take advantage of emerging opportunities.
- Worked with managers of shows to achieve compliance with organizational policies, providing clarifying information, and recommending necessary changes.
- Consulted with potential new shows and projects to assess objectives and discuss optimal strategies.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Collaborated with cross-functional departments to create, manage. and maintain DAX and show delivery reporting.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation action, and reach resolution of grievances.
Education
Certified Personal Trainer - Sports And Fitness
National Academy of Sports Medicine
Phoenix, AZ03.2021
Bachelor of Arts - Business Administration And Communication
Linfield College
McMinnville, OR05.1984
Skills
- Active Listening
- Problem Solver
- Leadership
- Highly Enthusiastic
- Teamwork
- Creativity
- Customer Service
- Flexible
- P>Motivator and Facilitator
Accomplishments
Coached teams to run marathons all over the world as fundraisers for APLA, Special Olympics, and St Judes.
Timeline
Front Desk Associate
Steel Gym (Formerly World Gym)
08.2021 - Current
Group Fitness Instructor
Steel Gym (Formerly World Gym)
08.2021 - Current
Personal Trainer
Steel Gym (Formerly World Gym)
08.2021 - Current
Director Acquisitions, CBS on Air Promo and Market
CBS
02.1997 - 05.2020
Bachelor of Arts - Business Administration And Communication
Linfield College
Certified Personal Trainer - Sports And Fitness
National Academy of Sports Medicine
Certifications
03-2021