Jeffrey Hengst
Pittstown
Summary
Skilled diesel mechanic and business owner eager to leverage technical expertise, strong customer relationship skills, and proven sales abilities in a dynamic sales role within the automotive or industrial sectors. Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.
Overview
16
16
years of professional experience
Work History
Shop Owner
Self-Employed Diesel Repair Shop
Pittstown
12.2019 - Current
- Oversaw all operations of diesel repair business, including client consultations and service sales.
- Cultivated strong customer relationships to drive repeat business through effective communication.
- Managed repairs on diesel and automotive vehicles to ensure high-quality service delivery.
- Negotiated vendor contracts and pricing to maximize profitability.
- Implemented tailored service solutions to meet client needs.
- Maintained inventory management systems for optimal resource allocation.
- Facilitated effective communication to clients to enhance service experience.
Technician
Cambria Peterbilt
Elizabeth
06.2018 - 12.2019
- Conducted diagnostics, maintenance, and repairs on commercial trucks, delivering high-quality service.
- Collaborated with customers to explain technical issues and recommend service options, boosting client satisfaction.
Lead Diesel Performance Technician
Black Smoke Industries
Clinton
03.2011 - 06.2018
- Led diagnostics and repairs on light duty diesel vehicles, specializing in high-performance modifications and maintenance.
- Trained apprentice technicians and advised clients on service and upgrade options, increasing shop revenue through effective upselling.
- Maintained detailed service records and ensured compliance with industry standards.
Automotive Technician
American Tire and Auto Care
Flemington
01.2010 - 03.2011
- Performed diagnostics, repairs, and maintenance on automotive and light-duty diesel vehicles.
- Engaged with customers to explain repair needs and secure service approvals, fostering trust and loyalty.
Education
Diesel Technology Diploma -
01.2010
Skills
- Sales and customer relationship management
- Diesel and automotive engine diagnostics and repair
- Technical communication and problem solving
- Vendor negotiation and inventory management
Timeline
Shop Owner - Self-Employed Diesel Repair Shop
12.2019 - Current
Technician - Cambria Peterbilt
06.2018 - 12.2019
Lead Diesel Performance Technician - Black Smoke Industries
03.2011 - 06.2018
Automotive Technician - American Tire and Auto Care
01.2010 - 03.2011
Universal Technical Institute - Diesel Technology Diploma,
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