Jeffrey Hinton
Pulaski
Summary
Seasoned Installation and Repair Technician with expertise in repairing and maintaining wire communication products. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration, and equipment maintenance and installation.
Overview
18
18
years of professional experience
Work History
Route and Sales Specialist
CINTAS, Professional Uniform and Facility Services
Madison, AL
05.2022 - Current
- Developed strong product knowledge to assist customers in selecting appropriate uniform solutions.
- Executed daily sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with team members to streamline order processing and improve service efficiency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Implemented inventory management best practices to ensure optimal stock levels and availability.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Wire Technician
AT&T
Columbia, TN
09.2007 - 05.2022
- Installed and maintained copper and fiber optic lines for residential and commercial customers.
- Conducted troubleshooting to diagnose service issues, ensuring minimal downtime for clients.
- Collaborated with cross-functional teams to improve installation processes and enhance customer satisfaction.
- Mentored junior technicians on safety protocols and best practices in wire installation and maintenance.
- Trained team members on advanced troubleshooting techniques, fostering a culture of knowledge sharing.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Increased efficiency by regularly inspecting and updating wire system blueprints as needed.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Increased client retention rates through consistent delivery of high-quality services, fostering long-lasting relationships with satisfied customers.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg, TN05-2004
Skills
- Customer relationship building
- Complex Problem-solving
- Time management
- Safety requirements
- Customer service
- Network configuration
- Equipment inspection
- System testing
- Technical diagnosis
- Component replacement
- Diagnostic testing
- System upgrades
- Service documentation
- Repair logging
- Diagnostics and troubleshooting
- Following safety practices
- Equipment installation
- System repairs
- Teamwork
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Self motivation
- Professionalism
Timeline
Route and Sales Specialist
CINTAS, Professional Uniform and Facility Services
05.2022 - Current
Wire Technician
AT&T
09.2007 - 05.2022
High School Diploma -
Lawrence County High School