Jeffrey Hoon
Yakima,WA
Summary
Results-driven healthcare professional with a strong record in operational efficiency and relationship management. Proficient in executing marketing, quality assurance, and administrative initiatives that enhance patient care and experience. Dedicated to achieving measurable outcomes through strategic partnerships in the healthcare sector.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Marketing and Community Outreach
Emerald Care Nursing & Rehab
Wapato , WA
11.2024 - Current
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Oversaw the development and management of the company's website, ensuring it serves as an effective digital marketing tool.
- Developed and maintained relationships with key industry influencers and strategic partners to amplify marketing efforts.
Director of Quality Assurance
Emerald Care Nursing & Rehab
Wapato, Washington
11.2024 - Current
- Collaborated with healthcare teams to identify areas for process improvement.
- Conducted regular audits to ensure adherence to quality assurance guidelines.
- Developed and executed a comprehensive quality assurance strategy to meet organizational objectives.
Administrator
Emerald Care Nursing & Rehab
Wapato, Washington
10.2019 - 11.2024
- Provided general administrative support to staff members.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Ensured compliance with health and safety regulations within the office environment.
Assistant Administrator
Emerald Care Nursing & Rehab
Wapato, Washington
01.2019 - 10.2019
- Supported compliance with healthcare regulations and facility policies.
- Generated weekly status updates highlighting progress made towards project goals.
- Monitored operations and reviewed records and metrics to understand company performance.
Administrator
Selah Care & Rehab (Hyatt Family Facilities)
Selah, Washington
09.2017 - 09.2018
- Coordinated staff schedules to ensure adequate coverage and support.
- Monitored budget expenditures and prepared financial reports for review by management.
- Supervised administrative staff, delegating tasks and managing workload distribution.
Administrator in Training
Willow Springs, Landmark (Hyatt Family Facilities)
Yakima, WA
11.2016 - 08.2017
- Fostered positive relationships between departments through effective communication strategies.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Social Services Assistant
Emerald Care Nursing & Rehab
Wapato , WA
09.2009 - 11.2016
- Documented resident progress and care plans in electronic health records.
- Collaborated with interdisciplinary teams to ensure comprehensive resident care plans.
- Served as a liaison between clients, families, external agencies, and other stakeholders.
Education
Bachelor of Social Work (BSW) - Social Work
Heritage University
Toppenish, WA05-2014
Skills
- Conflict resolution
- Creative thinking
- Problem-solving aptitude
- Content strategy and oversight
- Data analysis and insights
- Customer relationship management
- Partnership development
- Team leadership
- Effective communication
Affiliations
- Engage in activities with my two teenage boys, play sports with them
- Keep active by going to the gym, swim and workout
- Communicate with vintage collectibles communities I'm interested in
Certification
- Nursing Home Administrator License (Active)
- E.M.T. (Emergency Medical Technician) Certificate (Not Active)
References
References available upon request.
Timeline
Director of Marketing and Community Outreach
Emerald Care Nursing & Rehab
11.2024 - Current
Director of Quality Assurance
Emerald Care Nursing & Rehab
11.2024 - Current
Administrator
Emerald Care Nursing & Rehab
10.2019 - 11.2024
Assistant Administrator
Emerald Care Nursing & Rehab
01.2019 - 10.2019
Administrator
Selah Care & Rehab (Hyatt Family Facilities)
09.2017 - 09.2018
Administrator in Training
Willow Springs, Landmark (Hyatt Family Facilities)
11.2016 - 08.2017
Social Services Assistant
Emerald Care Nursing & Rehab
09.2009 - 11.2016
Bachelor of Social Work (BSW) - Social Work
Heritage University