Jeffrey Johnson
Tulsa,OK
Summary
Dynamic Assistant General Manager at Sonic with a proven track record in operations management and staff development. Enhanced productivity through strategic process improvements and effective team leadership. Skilled in inventory control and customer relationship management, fostering a collaborative environment that elevated customer satisfaction and employee performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Sonic
Sand Springs, OK
01.2020 - Current
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored and supported Number Type department employees to create strong workplace culture.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Associate Manager
Sonic
Sapulpa, OK
01.2018 - 01.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored junior team members, contributing to their professional growth and skill development.
Carhop
Sonic
Sapulpa, OK
01.2016 - 01.2018
- Implemented cost-saving measures within the department without compromising quality or customer satisfaction levels.
- Improved customer satisfaction by addressing complaints promptly and ensuring consistent staff adherence to excellent service standards.
- Spearheaded initiatives for continuous improvement, identifying areas of opportunity within store operations and implementing action plans accordingly.
- Enhanced team efficiency by streamlining processes and implementing new inventory management techniques.
CAP 2 Supervisor
Walmart
Glenwood, OK
01.2014 - 01.2016
- Ensured compliance with company policies by training employees on safety guidelines, ethical practices, and legal requirements relevant to their roles.
- Collaborated with other departments to facilitate seamless workflow transitions across various store functions for improved overall operational efficiency.
- Oversaw the successful completion of special projects as assigned by upper management while maintaining daily supervisory responsibilities effectively.
- Promoted a culture of inclusivity and diversity within the team by embracing unique perspectives and fostering open communication channels among employees.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
- Optimized productivity by closely monitoring employee performance and providing constructive feedback.
Education
Diploma - High School
Charles Page
Sand Springs, OK05.2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Business development
- Strategic planning skill
- Sales forecasting
Timeline
Assistant General Manager
Sonic
01.2020 - Current
Associate Manager
Sonic
01.2018 - 01.2020
Carhop
Sonic
01.2016 - 01.2018
CAP 2 Supervisor
Walmart
01.2014 - 01.2016
Diploma - High School
Charles Page