Jeffrey Jouvin
Fort Lauderdale
Summary
Attentive Parts Department professional versed in managing inventory, identifying components, and providing superior customer service to promote satisfaction. Experienced Inventory Specialist in merchandising, tagging and display set-up. Completing multiple simultaneous tasks in challenging, fast-paced environments.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
7
7
years of professional experience
Work History
Sales Associate
Coconut Creek Auto Mall
Coconut Creek
- Current
- Making a positive first impression and creating a welcoming atmosphere.
- Actively listening to customers to identify their needs and preferences.
- Answering questions, explaining features and benefits, and addressing concerns.
- Suggesting complementary or higher-value items to increase sales.
Service Advisor
Grieco Chevrolet of Lauderhill
Fort Lauderdale
08.2024 - 03.2025
- Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs
- Effectively communicated with customers to understand their vehicle concerns and accurately documented them for the technicians
- Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers
- Stayed up-to-date with product knowledge on new vehicle models, features, warranties, and recalls to provide accurate information to customers
- Followed up with customers after service completion to ensure satisfaction and address any additional concerns or questions they may have had
Parts Specialist
Mercedes benz of North Palm Beach
North Palm Beach
11.2022 - 07.2024
- Provided exceptional retail service by assisting customers with their automotive parts needs.
- Maintained an up-to-date knowledge of various automotive parts and accessories to effectively answer customer inquiries
- Assisting wholesale customer with optimal service.
- Attentive to bulletins with parts related news.
- Well experienced with Mercedes Benz Netstar database along with CDK operations.
Parts Specialist
Mercedes Benz of Coconut Creek
Coconut Creek
02.2021 - 11.2022
- Assisting retail/wholesale customers.
- Handle customer service issues quickly to maintain high satisfaction levels.
- Maintain high level product knowledge.
- Attending to technicians for serviced vehicles.
- Maintaining inventory with weekly counts.
Parts Counter Sales Person
Phil Smith Kia
Lighthouse Point
08.2018 - 02.2021
- Maintained cleanliness, order, and organization throughout parts department and inventory storage.
- Received shipments and verified items received.
- Strategized and implemented methods for keeping material costs low and saving on the related delivery charges.
- Answered part-related questions and provided specifications.
- Assisted with merchandising retail product displays to increase sales.
- Worked within budget constraints through thorough research of cost-effective shipping methods and carriers.
Education
High School Diploma -
Cooper City High School
Skills
- Customer service
- Product knowledge
- Effective communication
- Problem solving
- Multitasking and organization
- Workflow management
- Attention to detail
- Sales expertise
- Goal-oriented mindset
- Inbound call management
Timeline
Service Advisor
Grieco Chevrolet of Lauderhill
08.2024 - 03.2025
Parts Specialist
Mercedes benz of North Palm Beach
11.2022 - 07.2024
Parts Specialist
Mercedes Benz of Coconut Creek
02.2021 - 11.2022
Parts Counter Sales Person
Phil Smith Kia
08.2018 - 02.2021
Sales Associate
Coconut Creek Auto Mall
- Current
High School Diploma -
Cooper City High School