Jeffrey Kelemen
Las Vegas
Summary
Results-driven operations manager specializing in healthcare settings, with a focus on team leadership and patient engagement. Skilled in implementing effective policies, managing compliance, and enhancing service delivery through innovative operational strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations/Office Manager
PREMIER PHYSICIANS WEIGHT LOSS & WELLNESS
Las Vegas
04.2024 - Current
- Reports directly to Clinical Director and CEO as a liaison between management and providers, medical assistants and staff, vendors and ancillary services.
- Clinical operations and office manager for a 3-clinic practice specializing in weight loss, behavior modification, and general patient wellness.
- Manages HR and operational duties such as payroll & scheduling, credentialing & onboarding, product ordering and inventory, licensure and CAQH compliance, internal and external communications.
- Resolved patient issues and implemented policy changes to improve patient retention and satisfaction.
- Managed patient billings and maintained commitment to paperless, efficient claim submissions, including ancillary forms and specialty attachments.
- Facilitated insurance coverage and prior authorization processes to support patient care.
- Facilitated team meetings to implement policy changes and improve communication within the office.
Store Owner/Manager
EVERYTHING MEDICAL
Las Vegas
01.1997 - 12.2023
- Hired and managed employees and instituted interactive training procedures both face-to-face and online seminars/webinars. Supervised quarterly strategy meetings with staff to highlight company organizational goals to maximize company efficiency.
- Interacted with customers daily to ensure correct product selection with exceptional customer service.
- Collaborated with employees to address human resources issues including payroll, workers' compensation insurance, and leadership development; conducted quarterly reviews to identify strengths and develop employee skills.
- Managed special orders and customized equipment procurement.
- Handled all accounting matters in both the Accounts Receivable and Payable departments and all the processes to collect incoming monies and pay outstanding bills.
- Negotiated pricing with vendors and curated new product offerings to enhance store inventory.
- Maintained and updated company e-commerce website with over 15000 SKUs.
- Coordinated marketing campaigns across various channels, including physician in-services, B2B sales, radio and TV promotions, search engine marketing, product analytics, and in-store activities.
- Proficient in government and institutional sales procedures including application processes, bidding and quotation methodologies and compliance on federal, state, and local levels.
- Knowledge of Third-Party Insurance procedures and policies for DME and Disposable Goods and understanding of Medicare, Nevada Medicaid and private insurance billing regulations.
- Retail and wholesale manager selling durable medical equipment, first aid supplies, athletics training equipment and Orthopedic goods for over 25 years.
Education
BA - Business Administrative Studies
University of California
Riverside01-1995
Skills
- Operational planning
- Vendor management
- Team management
- Policy adherence
- Medical product knowledge
- Clinical office expertise
- Patient care
- Customer focus
- Critical thinking
- Team collaboration
- Communication skills
Certification
- Certified Fitter for Orthopedic Appliances - OTC, Jobst, Sigvaris
- Certified Ostomy Fitter Certificate - Convatec Inc
Timeline
Operations/Office Manager
PREMIER PHYSICIANS WEIGHT LOSS & WELLNESS
04.2024 - Current
Store Owner/Manager
EVERYTHING MEDICAL
01.1997 - 12.2023
BA - Business Administrative Studies
University of California