Jeffrey Lane

• Built strong relationships with clients through consistent communication and excellent customer service.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Established sustainability policies and protocols for federal and state environmental compliance laws for refrigeration and HVAC maintenance in 262 stores.

• Audited work orders for vendors, resulting in $10 million in accounts payable

for maintenance and replacements.

• Reduced global warming fines by 96%, saving over $5 million since 2021.

•Participate with facility leadership in the development of short and long-term

annual leak rate objectives, targets, strategies, and measures that prioritize

and mitigate risks

• Managed maintenance orders for store assets across 500 locations in 4

regions, ensuring timely repairs and replacements.

• Audited work orders and managed accounts payable totaling $25 million with

exceptional 99.9992% accuracy.

• Coordinated with service vendors for efficient dispatching and resolution of

maintenance issues to keep stores operational.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 150 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Delivered groceries to customers homes
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.