Jeffrey Lien Jr.
Duluth,MN
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Lead
Marcus Theaters
06.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Projection repair
Customer Service Writer
Bears Heavy Duty
03.2022 - 11.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Repaired computer functions when they were working improperly.
- Helped Effectively on the servicing of the vehicles when needed, and on mobile service repairs.
- Met with large company accounts on a weekly basis to ensure their product was filled and meeting or exceeding their expectations on a regular basis.
Server/Lead Host
Texas Roadhouse Restaurant
05.2020 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Outback
11.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Worked effectively by communicating with our coworkers on what our customers needs were.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant General Manager
Pizza Pub
04.2016 - 12.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
Education
No Degree - Pre-Law
University of Minnesota - Duluth
Duluth, MN08.2024
Associate of Arts - Business Management
Anoka Ramsey Technical College- Cambridge
Cambridge, MN05.2020
High School Diploma -
Mora Hight School
Mora, MN 06.2017
Skills
- Operations Monitoring
- Performance Improvement
- Guest Service
- Team Motivation
- Work Delegation
- Operations Management
- Equipment Troubleshooting
- Operations Support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Lead
Marcus Theaters
06.2023 - Current
Customer Service Writer
Bears Heavy Duty
03.2022 - 11.2022
Server
Outback
11.2020 - 04.2022
Server/Lead Host
Texas Roadhouse Restaurant
05.2020 - 07.2022
Assistant General Manager
Pizza Pub
04.2016 - 12.2019
No Degree - Pre-Law
University of Minnesota - Duluth
Associate of Arts - Business Management
Anoka Ramsey Technical College- Cambridge
High School Diploma -
Mora Hight School
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