Jeffrey Litz
Amherst,OH
Summary
Proven leader in transportation management with 25+ years of experience. Skilled in logistics planning and decision-making, consistently achieving high customer satisfaction ratings and driving operational improvements. Excellent multitasking, time management and verbal communication talents. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Overview
12
12
years of professional experience
Work History
Terminal Manager/Transportation Dispatcher
P.I. & I. Motor Express
04.2023 - 04.2024
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Terminal Manager
Diaz Logistics LLC
01.2018 - 04.2023
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Generated profit and loss statements and financial overviews of store.
- Negotiated contracts with outside providers to minimize cost and increase profitability.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Driver Manager
Beemac Trucking
02.2012 - 01.2018
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Negotiated favorable contracts with transportation providers by leveraging industry knowledge and strong negotiation skills.
- Identified process breakdowns and developed improvement plans to resolve.
Skills
- Operations Management
- Load Planning
- DOT Regulations
- Technical Writing
- Critical Thinking
- Decision-Making
- Daily Operations Management
- Logistics Analysis
- Logistics Planning
- Workload Management
- Transportation management systems
- Fleet Management
- Transportation Planning
Timeline
Terminal Manager/Transportation Dispatcher
P.I. & I. Motor Express
04.2023 - 04.2024
Terminal Manager
Diaz Logistics LLC
01.2018 - 04.2023
Driver Manager
Beemac Trucking
02.2012 - 01.2018
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