Nicole Walker
Jax Care Patient Transport
Jacksonville,FL
7
years of professional experience
Experienced operations professional with 10+ years in transportation, accounting, and administrative support. Strengths include staff management, payroll administration, and process improvement to keep daily operations efficient and organized.
Work History
Assistant General Manager /Transportation Dispatcher
2 Years 3 Months- Coordinated daily patient transport operations, ensuring timely dispatch and route coverage.
- Monitored driver schedules and resolved staffing gaps to maintain service continuity.
- Reviewed trip documentation for accuracy, compliance, and billing readiness.
- Supported dispatch communication between drivers, facilities, and internal teams.
- Addressed escalated service issues and implemented corrective actions quickly.
- Maintained records for vehicle readiness, incident reporting, and operational follow-up.
- Managed budget implementations, employee evaluations, and contract details.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to a high standard.
- Assisted in recruiting, hiring and training team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
Staff Accountant
1 Year 11 Months- Prepared journal entries, accruals, and adjustments in an accounting system with strong attention to detail.
- Prepared journal entries, accruals, and adjustments in an accounting system with strong attention to detail.
- Analyzed balance sheet accounts and identified discrepancies requiring timely corrective action.
- Processed accounts payable invoices and matched supporting documents to maintain vendor payment accuracy.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Diminished outstanding debts by analyzing accounts for issues.
Office Data Entry Clerk
1 Year 10 Months- Entered work orders, rental records, and billing data with consistent accuracy.
- Verified customer information and corrected discrepancies across internal records.
- Organized digital files, invoices, and job documentation for quick retrieval.
- Coordinated with dispatch and field teams to update order status and schedules.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Analyzed current data records to provide detailed reports.
- Prepared purchase requests, material lists, and delivery tracking for active job sites.
- Organized permits, compliance documents, and job records for accurate project documentation.
Education
No Degree - Paralegal
Associate of Arts - Cosmetology
High School Diploma
Skills
Operations management
Staff management
Staff development
Human resources
Payroll management
Financial management
Inventory control
Data analysis
Administrative management
Performance evaluations
Timeline
Assistant General Manager /Transportation Dispatcher
Jax Care Patient Transport
07.2024 - CurrentRead More
Staff Accountant
Camping World and Good Sam
01.2022 - 12.2023Read More
Office Data Entry Clerk
Acme Barricades
01.2020 - 11.2021Read More
FSCJ
No Degree from Paralegal
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North Florida Institute
Associate of Arts from Cosmetology
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Englewood High School
High School Diploma
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