Jeffrey Marshall
Houston,Texas
Summary
Client Specialist with 3 years of experience effectively establishing client relationships and responding to customer inquiries. Known for friendly and professional demeanor and passion for assisting customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Client Specialist
Witt O'brien's
Houston
05.2021 - Current
- Responded promptly to phone calls and emails, updating vessel and company information, amending regulatory plans, and addressing inquiries on current and new services, compliance requirements, port entry requirements, and changes in ownership.
- Ensured positive customer relations, timely communication, and high-quality products for assigned customers.
- Submitted plan changes to Quality Control lead for review and approval.
- Tracked and communicated progress status of changes to the client.
- Sent approved plan revisions, new plans, and regulatory approvals to the client.
- Notified regulatory authorities (Coast Guard, Panama) about necessary plan modifications and diligently pursued necessary approvals.
Texas Region Pollution and Safety Advisor Scheduler
Moran Shipping Agencies
Houston
11.2017 - 05.2019
- Maintained real-time vessel traffic schedule by closely monitoring using Port Vision, Harbor Lights, and Sabine Pilots tools.
- Proactively searched and utilized vessel inputs (Agent, Terminal, Pilots, Tugs) to ensure an accurate and up-to-date schedule.
- Maintained daily communication with Moran contractors to coordinate assignment schedules.
- Identified coverage issues and implemented appropriate solutions.
- Ensured cost-effective options are selected while considering contractor compensation.
- Regularly met with contractors and terminal personnel to facilitate communication and collaboration.
Demurrage Analyst
Koch Supply & Trading
Houston
04.2016 - 11.2017
- Analyzed and negotiated demurrage claims in accordance with charter party and commercial contract for ship/barge owners and third-party customers.
- Ensured correct invoicing using charter party and commercial contract terms.
- Maintained strong relationships with both internal and external stakeholders.
- Maintained regular communication with counterparties to facilitate prompt collection of receivables.
- Managed and maintained a demurrage negotiation database for traders
- Collaborated with accounting to optimize demurrage payables processing and ensure accurate billing of receivables.
- Proactively prevented potential demurrage issues through effective communication with shipping groups.
- Reviewed contracts and guided traders on realignment of laytime and demurrage language
- Evaluated third-party contracts and proposals to identify potential commercial risk.
- Analyzed demurrage trends, providing guidance to trading groups on reducing future risk.
Intern
Norton Lilly
Galveston, TX
03.2015 - 05.2015
- Boarded and completed necessary documentation for assigned vessels in Port, ensuring efficient arrival and departure processes
- Responded promptly to principal/customer inquiries
- Prepared and executed government and agency documents for marine vessel approval and submission to necessary authorities.
- Procured operations, agency, and administrative services for assigned marine vessels and their crews.
- Visited U.S. Immigration and Customs Offices for accurate preparation of vessel arrival and departure documentation
Education
Bachelor of Science - Maritime Administration
Texas A&M University
05.2015
Skills
- Client Needs Assessment
- Call Documentation
- Account Management
- Customer Service
- Needs Assessment
- Order Processing
- Shipping and receiving understanding
- Data Entry
- Time management abilities
- Administrative and Office Support
Timeline
Client Specialist
Witt O'brien's
05.2021 - Current
Texas Region Pollution and Safety Advisor Scheduler
Moran Shipping Agencies
11.2017 - 05.2019
Demurrage Analyst
Koch Supply & Trading
04.2016 - 11.2017
Intern
Norton Lilly
03.2015 - 05.2015
Bachelor of Science - Maritime Administration
Texas A&M University