Jeffrey Martindale
Highspire,PA
Summary
Dynamic professional with strong customer service, employee training, and inventory management skills. Proven ability to enhance service coordination and appointment scheduling, driving efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Sutliff Volkswagen
Harrisburg, PA
05.2013 - Current
- Supervised daily operations, enhancing service efficiency at the dealership.
- Trained new employees on customer service protocols, improving onboarding experience.
Service Advisor
Sun Motor Cars Bmw
Mechanicsburg, Pennsylvania
01.2010 - 01.2013
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and managed customer schedules effectively.
- Explained repair processes and provided accurate estimates to clients.
Service Advisor
Lehman Volvo
Harrisburg, Pennsylvania
01.2010 - 01.2013
- Assisted customers with service inquiries and vehicle maintenance needs.
Store Manager
BMW Motor Sports
Mechanicsburg, Pennsylvania
- Oversaw inventory management, ensuring optimal stock levels of BMW products.
- Implemented promotional events to enhance customer engagement and brand loyalty.
- Recruited, trained and supervised new employees.
Customer Operations Assistant Manager
Bell South Mobility
Lake Mary, Florida
- Assisted customers with inquiries regarding services and billing issues.
- Managed customer feedback and escalated issues to appropriate departments.
- Trained new staff on company policies and operational procedures.
Skills
- Inventory management
- Customer service
- Employee training
- Service coordination
- Appointment scheduling
- Relationship management
Timeline
Assistant Manager
Sutliff Volkswagen
05.2013 - Current
Service Advisor
Sun Motor Cars Bmw
01.2010 - 01.2013
Service Advisor
Lehman Volvo
01.2010 - 01.2013
Store Manager
BMW Motor Sports
Customer Operations Assistant Manager
Bell South Mobility