Jeffrey McElroy
Milwaukee
Summary
Detail-oriented server with exceptional guest engagement skills. Proven track record in enhancing customer satisfaction and maintaining order accuracy in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Bar Louie
Brookfield, WI
02.2018 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen team to ensure timely food delivery and quality assurance.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Utilized point-of-sale systems for accurate order processing and payment handling.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Implemented process improvements that increased efficiency during peak hours.
- Fostered positive relationships with regular patrons, promoting customer loyalty initiatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Associate of Science - Commercial And Advertising Art
Western Technical College
La Crosse, WI05-2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Allergy awareness
- Detail-oriented
- Menu memorization
- Order accuracy
Timeline
Server
Bar Louie
02.2018 - Current
Associate of Science - Commercial And Advertising Art
Western Technical College