Jeffrey Merritt
Llano
Summary
Dynamic professional with a proven track record in enhancing customer relationships and driving sales growth, notably at Ben E. Keith. Leveraged expert product knowledge and strategic social media use to exceed quarterly sales targets. Skilled in teamwork and collaboration, with a knack for problem-solving, ensuring compliance, and minimizing risks. Achieved significant revenue growth through innovative solutions and exceptional client service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Buttery Company
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Driver
4-S Trucking
10.2023 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Assistant Forman
Burnet County, Texas
12.2021 - 10.2023
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Contributed to successful project outcomes with meticulous attention to detail in task execution and quality control checks.
- Evaluated finished products/workmanship against established quality assurance standards, recommending corrective actions when necessary to ensure each project met or exceeded client expectations.
- Improved worksite safety by enforcing strict adherence to safety protocols and conducting regular inspections.
- Achieved timely completion of projects through effective scheduling and resource allocation.
- Collaborated with other department heads for smooth project execution and teamwork across departments.
- Oversaw equipment maintenance schedules, ensuring optimal performance throughout projects.
Assistant Forman
Kendall County
01.2019 - 12.2021
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Contributed to successful project outcomes with meticulous attention to detail in task execution and quality control checks.
- Improved worksite safety by enforcing strict adherence to safety protocols and conducting regular inspections.
- Evaluated finished products/workmanship against established quality assurance standards, recommending corrective actions when necessary to ensure each project met or exceeded client expectations.
- Collaborated with other department heads for smooth project execution and teamwork across departments.
- Achieved timely completion of projects through effective scheduling and resource allocation.
- Oversaw equipment maintenance schedules, ensuring optimal performance throughout projects.
- Assisted in preparing accurate bids for new projects based on detailed analyses of labor costs, materials required, and projected deadlines.
- Maintained a clean worksite by organizing tools/materials storage areas and disposing waste properly during and after the completion of each day''s work.
Specialty Sales Representative
KEG 1 O'Neal
04.2017 - 01.2019
- Monitored competitor activities closely to stay ahead of emerging trends in the market environment.
- Mentored junior sales representatives, providing guidance on best practices and helping them achieve their personal goals.
- Leveraged social media platforms strategically to create awareness about specialty products among target audience segments.
- Developed comprehensive sales plans to identify new business opportunities and generate revenue growth.
- Provided expert product knowledge to clients, addressing their unique needs and offering tailored solutions.
- Organized successful promotional events that attracted new customers while maintaining existing clientele base loyalty.
- Collaborated with cross-functional teams to develop innovative solutions, enhancing product offerings and driving sales growth.
- Improved visibility of company''s brand within target markets by attending trade shows, conferences, and networking events regularly.
- Exceeded quarterly sales targets consistently by effectively managing a large territory and prioritizing high-value opportunities.
- Maintained an in-depth understanding of industry regulations, ensuring compliance and minimizing potential risks for the company.
Specialty Sales Representative
Ben E. Keith
03.2010 - 04.2017
- Monitored competitor activities closely to stay ahead of emerging trends in the market environment.
- Mentored junior sales representatives, providing guidance on best practices and helping them achieve their personal goals.
- Leveraged social media platforms strategically to create awareness about specialty products among target audience segments.
- Developed comprehensive sales plans to identify new business opportunities and generate revenue growth.
- Provided expert product knowledge to clients, addressing their unique needs and offering tailored solutions.
- Organized successful promotional events that attracted new customers while maintaining existing clientele base loyalty.
- Collaborated with cross-functional teams to develop innovative solutions, enhancing product offerings and driving sales growth.
- Improved visibility of company''s brand within target markets by attending trade shows, conferences, and networking events regularly.
- Exceeded quarterly sales targets consistently by effectively managing a large territory and prioritizing high-value opportunities.
- Maintained an in-depth understanding of industry regulations, ensuring compliance and minimizing potential risks for the company.
- Increased sales revenue by implementing targeted marketing strategies and building strong client relationships.
- Played an integral role in the launch of new products, collaborating with internal teams to ensure successful implementation and market penetration.
- Led educational workshops for potential clients, showcasing product benefits and positioning our company as an industry leader.
- Utilized CRM tools effectively to track leads, maintain up-to-date client information, and ensure timely followups.
- Conducted market research and analyzed industry trends to inform strategic planning efforts and optimize sales tactics.
- Delivered exceptional customer service, resulting in increased repeat business and client satisfaction.
- Streamlined internal processes for improved efficiency, allowing for more time spent on direct client interactions and relationship-building efforts.
Education
Associate Of Applied Business - Business
South Plains College
Levelland, TX07.2008
High School Diploma - General Studies
Post High School
Post, TX2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Client service
- Conflict resolution
Timeline
Driver
4-S Trucking
10.2023 - 02.2024
Sales Associate
Buttery Company
02.2023 - Current
Assistant Forman
Burnet County, Texas
12.2021 - 10.2023
Assistant Forman
Kendall County
01.2019 - 12.2021
Specialty Sales Representative
KEG 1 O'Neal
04.2017 - 01.2019
Specialty Sales Representative
Ben E. Keith
03.2010 - 04.2017
Associate Of Applied Business - Business
South Plains College
High School Diploma - General Studies
Post High School
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