Jeffrey Norkin

Resourceful, highly intelligent and educated Front Office or Restaurant Management candidate with background handling financial and administrative tasks during various shifts in several properties. Experience includes general management of two Manhattan restaurants, and hotel management positions ranging from department manager to Assistant General Manager. Strengths include problem-solving abilities, strong knowledge of accounting principles, and ample personnel management and administration abilities. Made significant impacts in previous roles by improving efficiency through suggestion or implementation of improved operating procedures, and in some positions, marketing, menu, and theme development.

• Night Auditor, Hyatt House Orlando Airport, 03/01/23, 05/01/24, Has not missed or been late for a single shift in over nine months as night auditor, Solely responsible for the property during shift; resolved many difficult situations; voluntarily took on many additional duties not performed by previous auditor or required of the position, While employed there, property went from #380 to #4 in Orlando market, has a 4.9 star Google rating, and identified by Hyatt as 4th most effective operation out of over 500 properties, Suggested numerous improvements which improved the operations and performance of the hotel, Excellent, creative problem-solving and guest relations reflected in at least 50 highly complimentary and grateful online and internal reviews
• Front Desk Agent, Night Auditor, Fairfield Inn, Ft. Lauderdale, FL, 2022
• General Manager, Moon’s, NYC, NY, Redesigned the menu and promoted a new, more defined image and dining experience for customers, Responsible for all daily bookkeeping, inventory, dining room and bar management
• Conference Services Manager, New York Hilton, Cleaned up and organized operation, Achieved great relationships with and results from 30-person staff
• Assistant General Manager, Best Western, Ocean City, MD, Managed front desk and housekeeping departments, and responsible for guest experience when on duty
• General Manager, Squid Roe, NYC, NY, Responsible for all daily bookkeeping, inventory, dining room and bar management
• Front Desk Clerk, Hyatt Regency, Miami, FL
• Cook, Banquet Waiter, Banquet Line Carver/Server, Hotel Statler, Cornell University, Ithaca, NY, Created, marketed, and managed most successful gourmet restaurant evening to date

• Owner, Litigation Manager, Assurance Client Support, 03/01/14, Present, Own and founder of litigation management company, Invented and developed services, processes and procedures, Manage litigation matters and trial counsel for businesses and individuals to ensure legal work is of top quality and done efficiently, quickly, and billed honestly, Author of The Attorney’s Achilles’ Heel, which explains the dangers of employing litigating attorneys and the pitfalls of the American civil justice system, and educates clients how to overcome them
• Operations Optimization Specialist, EN Group, 03/01/18, Present, Sales and consultant to America’s largest corporations, offering systems and services which make manufacturing and operations more efficient, sustainable and productive
• Attorney/Sole Practitioner, Jeffrey A. Norkin, P.A., 1994, 2013
• Attorney/Partner, Norkin & Drucker, 1998, 2002, Prevailed in 35 of 40 complex trials, Obtained millions of dollars in verdicts in state and federal courts, Single-handedly litigated over 200 matters and 20 appeals in state and federal appellate courts, General Counsel for interstate trucking company, construction company, and Arizona group of companies, handling contracts, complex litigation matters, and managing outside counsel

• Health insurance sales and licensure
• Stock and commodity brokerage, with Series 3 and 7 licenses
• Additional management experience available upon request

• Superior written and oral communication skills and problem-solving ability, proven by lengthy, successful track record
• Redesigned menu and marketing theme of gourmet Manhattan restaurant as general manager, dramatically increasing revenues
• High personal standards translate to requiring only the best operational standards and perfect attendance in all settings
• Turned around 40-employee division of banquet department in major Manhattan convention hotel
• Managed over 200 employees in various hospitality management positions; strong relationship-building skills
• Developed poise, diligence and work ethic as litigator needed to thrive in fast-paced, high-stress environments
• Excellent knowledge and understanding of hotel and restaurant accounting
• Naturally motivated to serve people, including every guest entering property

Hiring Manager, Application for advertised position, Dear Sir or Madam, I have a wide variety of valuable experience that I believe, without regard to humility, makes me a far superior choice for any hospitality position than most or all other candidates: 9 years in the hospitality industry as a Cornell Hotel School graduate, and in both management and entry-level positions, and 20 years as a commercial and civil rights litigating attorney; and various sales positions in which I was very effective. Throughout my legal career, I was fairly well known, and seen in the public eye as a highly principled attorney, who fiercely represented victims of civil rights violations and commercial improprieties. Nevertheless, for reasons I may never know, my legal career was illegally and wrongfully terminated. As a result, I have resumed my career in the hospitality industry. Due to my excellent education, experience in the hospitality industry, and the valuable skills, values, habits, and knowledge I gained during my accomplished legal career, I will be highly valuable to any hotel or restaurant in an assistant manager position. I promise you that I am 100% dependable, and that I am as dedicated to the success of my employer’s establishment as I would be if it were my own, Despite my excellent qualifications, I know my circumstances limit my opportunities as far as salary goes. I am also in very serious need of employment, and would be very grateful for any reasonable salary. In return, I offer my loyalty, and full commitment to operate your establishment effectively, and to add value to your property worth many times my salary. I hope to hear from you soon regarding this opening. Very truly yours, Jeffrey Norkin