Jeffrey Peters
Clarksburg,WV
Summary
Dynamic professional with extensive experience in service department management. Skilled in task prioritization, improving customer satisfaction, and managing operations, leading to reduced repair turnaround times and increased revenue growth.
Overview
18
18
years of professional experience
Work History
Service and Parts Manager
RGs Almost Heaven Harley-Davidson
Bridgeport, WV
04.2025 - Current
- Managed service department operations, ensuring timely and accurate delivery of customer repairs.
- Facilitated parts inventory management, optimizing stock levels to meet customer demand.
- Assisted in training staff on service protocols and parts handling procedures for improved efficiency.
- Coordinated with suppliers to maintain high-quality parts availability and minimize downtime.
- Monitored service quality metrics, identifying areas for improvement in customer satisfaction.
- Collaborated with sales team to enhance cross-selling opportunities for services and parts offerings.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Associate
RGs Almost Heaven Harley-Davidson
Bridgeport, WV
06.2023 - 04.2025
- Assisted customers in selecting motorcycles, ensuring a personalized buying experience.
- Demonstrated product features and benefits, enhancing customer knowledge and engagement.
- Collaborated with team members to create visually appealing merchandise displays, driving foot traffic.
- Maintained cleanliness and organization of the showroom floor, promoting a welcoming environment.
- Educated customers on maintenance and accessories, fostering long-term relationships and loyalty.
- Participated in training sessions to enhance product knowledge and sales techniques continuously.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Owner/Tattoo Artist
Insane Stain Tattoo Shop and Broken Anchor Tattoo Studio
Fairmont, WV
01.2008 - 04.2025
- Oversaw daily operations of tattoo shop, ensuring compliance with health and safety regulations.
- Developed and implemented strategic marketing initiatives to increase client engagement and retention.
- Trained and mentored junior artists in techniques and best practices for tattooing.
- Managed inventory systems, optimizing supply chain processes for materials and equipment.
- Cultivated relationships with clients, fostering a loyal customer base through exceptional service.
- Streamlined appointment scheduling, enhancing operational efficiency and reducing wait times for clients.
- Conducted regular quality assessments of artwork, maintaining high standards of excellence across studios.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Accepted and processed customer payments.
- Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
- Created custom tattoo designs for customers.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Executed high-quality tattoos using various techniques and equipment.
- Ensured compliance with state regulations regarding licensing, permitting, sanitation guidelines throughout all aspects of the business operation.
Education
Business
Fairmont State College
Fairmont, WVSkills
- Facility maintenance
- Customer service
- Improving customer satisfaction
- Purchasing strategies
- Logistics planning
- Scheduling and coordinating
- Task prioritization
- Administration and reporting
- Business planning
- Business development
- Supply chain management
Timeline
Service and Parts Manager
RGs Almost Heaven Harley-Davidson
04.2025 - Current
Sales Associate
RGs Almost Heaven Harley-Davidson
06.2023 - 04.2025
Owner/Tattoo Artist
Insane Stain Tattoo Shop and Broken Anchor Tattoo Studio
01.2008 - 04.2025
Business
Fairmont State College