Jeffrey Rauss
Fort Myers,FL
Overview
10
10
years of professional experience
Work History
Server
Turtle Club
Naples, FL
11.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Bartender
Lansdowne Street
Bonita Springs, FL
11.2023 - Current
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Adapted quickly to high-pressure situations, demonstrating strong multitasking abilities during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Engaged with customers to provide exceptional service and enhance their experience.
Server
The Fish House Restaurant
Bonita Springs, FL
04.2015 - 09.2022
- Trained new staff on service protocols, enhancing team performance and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
Server
Anejo Mexican Bistro
Falmouth, MA
05.2021 - 09.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently handled food and beverage orders, minimizing wait times.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking
Timeline
Server
Turtle Club
11.2024 - Current
Bartender
Lansdowne Street
11.2023 - Current
Server
Anejo Mexican Bistro
05.2021 - 09.2021
Server
The Fish House Restaurant
04.2015 - 09.2022