Jeffrey Rice

• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
• Expanded client base by conducting market research to identify new prospects and potential business opportunities.
• Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.

Worked on Several teams including the Pull Team, PVP Team, Inventory, Receiving, and Support Team

Primary Duties included pulling cards from the cabinets to fulfill customer orders, packaging orders for customers, sorting the mail, receiving packages and confirming incoming orders, and was in charge of the maintenance of our company van.

Primary duties included: Opening/Closing of shop, managing mechanics, customer service, upselling services, performing light auto tasks, answering phones, booking appointments, and writing up service orders.

• Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
• Enhanced service department efficiency by maintaining clear communication with technicians and customers.
• Streamlined the appointment scheduling process for better time management and increased productivity.
• Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.