Jeffrey Schneider
Fairview,NJ
Summary
Fast learning, hardworking, and responsible individual with 25 years of dispatch experience who is seeking the opportunity to further his career. Highly motivated and willing to take on any and all responsibilities. Looking for a position that will utilize acquired professional and interpersonal skills while also contributing to personal and professional growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Tumino’s Towing
12.2023 - Current
- Answer/Dispatch calls for Local/State Police, Port Authority Police and NJ Turnpike Operations throughout the state of NJ.
- Oversaw daily rental operations, ensuring optimal vehicle availability and customer satisfaction.
- Monitor GPS for tow trucks to ensure accurate ETA’s.
- Handling Police releases for impounded vehicles.
- Interaction with all major trucking companies in need of tow service or road service.
- After hours answering service for Verizon. Northeast region.
- Fluent with InTow, Samsara, Urgently and Fleet Net dispatch programs.
- Worked overnights with a team segueing to overnight solo.
Rental Manager
Hudson Auto Rental. Liberty Van Rentals
04.2019 - Current
- Streamlined reservation processes, enhancing efficiency and reducing turnaround time for customers.
- Oversaw daily operations of rental fleet, ensuring optimal vehicle availability and condition.
- Trained and mentored staff on industry best practices and customer service excellence.
- Maintaining a fleet of 30 Vans, Drafting quotes, confirming orders, and managing transfers to handle rental needs efficiently.
- Managed rental agreements, ensuring compliance with company policies and local regulations.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
Dispatcher
BBZ Limousine
12.2017 - 04.2019
- Answered a very high call volume from clients and drivers.
- Tracked flights for arrival times for all 3 major airports.
- Managed communication between drivers and clients, ensuring clarity and timely updates.
- Tracked drivers via company GPS Samsara to ensure clients arrive on schedule
- Fluent with computer programs such as Limo Anywhere, Zipwhip, Slack, Word, Quickbooks and DOS based systems.
- Implemented process improvements that enhanced workflow and reduced response delays.
Asst. Dispatcher/Dispatch Tracker.
Empire CLS
05.2016 - 12.2017
- Answered a very high call volume from customers and drivers.
- Tracked flights for arrival times for all 3 major airports.
- Tracked drivers via 2 different company GPS systems to ensure them being on time for their pick ups.
- Worked in an office with a team of 7 or more dispatchers daily.
- Booked drivers into vehicles with an online based program called "Traka".
- Fluent with computer programs such as word, quickbooks and DOS based systems.
- G.W. Taxi & Limo.
Dispatcher/Office Manager
G.W. Taxi & Limo
05.2010 - 09.2015
- Answered a very high call volume.
- Took reservations from customers and entered them into the dispatch program on the computer.
- Tracked flights and Dispatched cars to all 3 major airports to pick up customers quickly, safely and on time.
- Was responsible for the intake of and keeping track of large sums of cash from the drivers.
- Scheduling drivers, Billing customers and various other office duties.
- Kept detailed logs of car maintenance.
- Fluent with computer programs such as word, quickbooks and various other programs.
- On call 24/7 to deal with all types of situations that may arise.
- Demonstrated high standards of performance including teamwork and communication between customers, drivers and owners.
- In charge of hiring/firing of drivers/dispatchers and performing background checks.
- Scotty's Rental Service.
Dispatcher/Office Manager
Scotty's Rental Service
08.1999 - 05.2010
- Answered a very high call volume.
- Took reservations from customers.
- Dispatched cars to all 3 major airports to pick up customers quickly, safely and on time.
- Was in charge of scheduling drivers.
Education
GED - Basic Academics
Cliffside Park High School
Cliffside Park, N.J.01.1996
Auto Specialties Degree -
Bergen County Technical School
Teterboro, N.J.01.1995
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software & procedures
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
Certification
Current certifications:
911 Telecommunicator & EMD Certified
Blood Borne Pathogens Certified
Fire Fighter I Certified.
Previously certified & willing to renew:
EMT-B
CPR
Trained in ASP, Pepper spray, and Handcuffing.
Timeline
Dispatcher
Tumino’s Towing
12.2023 - Current
Rental Manager
Hudson Auto Rental. Liberty Van Rentals
04.2019 - Current
Dispatcher
BBZ Limousine
12.2017 - 04.2019
Asst. Dispatcher/Dispatch Tracker.
Empire CLS
05.2016 - 12.2017
Dispatcher/Office Manager
G.W. Taxi & Limo
05.2010 - 09.2015
Dispatcher/Office Manager
Scotty's Rental Service
08.1999 - 05.2010
GED - Basic Academics
Cliffside Park High School
Auto Specialties Degree -
Bergen County Technical School
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