Jeffrey Schnurr
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 25 years of management performance.
Overview
25
25
years of professional experience
Work History
Area Manager
Amazon
Beloit, WI
07.2020 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Store Manager
Office Depot
01.2006 - 07.2020
- Ensure customer satisfaction
- Oversee daily operations of $3M store
- Plan and communicate work schedules
- Direct preparation of merchandise displays
- Finished top 10 in company out of 1400 stores overall sales initiatives
- Finished top 10 in company out of 1400 stores sales over plan
- Finished top 5 in region 3 consecutive years out of 150 stores overall sales initiatives
- Finished top 100 in Company Customer Service Index 3 consecutive years
- Lead training district on new selling culture initiative
- Multi-site management during new selling culture initiative
- Selected to run weekly services call for 19 other store managers within the district
- Trained several associates for promotion
- Completed monthly profit and loss performance reports
- Engaged and interacted with customers to create positive shopping experiences and drive revenue
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Oversaw, trained and encouraged 16 sales associates, promoting culture of efficiency and performance
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Rotated merchandise and displays to feature new products and promotions
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods using Workforce Management Software
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Developed new store location from ground up by hiring and training efficient team
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Set effective store schedules based on forecast of customer levels, individual employee knowledge and service requirements
- Coached sales associates on product knowledge by using training tools
- Reconciled daily sales transactions to balance and log day-to-day revenue with Back Office Software
- Proactively identified performance gaps among supervisors and implemented process improvements to enhance department
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Recruit, interview, hire, train and develop department managers and team members to build and sustain high in-store performance
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Generated repeat business by delivering exceptional customer service and positive engagement
- Updated store pricing, signage and merchandising based on current promotions.
Assistant Manager
Office Depot
12.1998 - 01.2006
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Supervised team of 20 employees and provided feedback on performance.
Education
B.A - Accounting
University of Northern Iowa
Cedar Falls, Iowa01.1998
Skills
- Business Development and Planning
- Controlling Costs
- Relationship Building and Management
- Operations Management
- Cross-Functional Collaboration
- Goals and Performance
- Staff Management
- Team Development
- Resource Allocation
- Quality Assurance
- Staff Training and Development
- Performance Management
- Staff Development
- Process Improvement
Timeline
Area Manager
Amazon
07.2020 - Current
Store Manager
Office Depot
01.2006 - 07.2020
Assistant Manager
Office Depot
12.1998 - 01.2006
B.A - Accounting
University of Northern Iowa