JEFFREY SIVERTSON
Bismarck,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Service Advisor
Subaru Of Mandan
Mandan, ND
10.2023 - 10.2024
- Maintained sharp attention to detail while juggling numerous responsibilities in a high-speed workplace
- Provided exceptional customer service by promptly greeting customers and assessing their automotive needs.
- Managed a high volume of incoming calls and inquiries, addressing customer concerns, and scheduling appointments.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers.
Express Service Manager
Eide Chrysler
Bismarck, ND
01.2023 - 08.2023
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Assisted in the development of service packages tailored to specific vehicle models and mileage intervals.
- Successfully increased sales revenue by 85% through effective cross-selling techniques during service consultations.
- Led team of 7-8 technicians, ensuring effective guidance and training
Express Service Advisor
Corwin Toyota
Fargo, ND
05.2022 - 01.2023
- Developed and maintained positive relationships with customers to build rapport and trust.
- Scheduled and coordinated service appointments effectively to optimize technician productivity and improve customer wait times.
- Developed strong product knowledge to effectively communicate features, benefits, and maintenance requirements.
- Addressed inquiries promptly to ensure efficient service and maintain a high level of customer satisfaction.
Service Advisor
Camping World
Fargo, ND
04.2021 - 05.2022
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate repair orders.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Automotive Service Advisor
Lunde Auto Center
Fargo, ND
08.2020 - 04.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair estimates by costing materials, supplies, and labor.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Technical/Vocational Diploma - Landscape & Garden Center Technician
Minnesota State Community & Technical College
Moorhead, MN05.2012
Skills
- Strong Verbal Communication
- Analytical Problem Solving
- Client Relationship Management
- Vehicle Maintenance Proficiency
- Effective Time Management
- Financial Analysis Expertise
Previous Work Expereince
- Shift Manager | Sandy's Donuts & Coffee Shop | 09/2019-12/2019
- Director of Client Relations | Elevate Financial | 04/2019-09/2019
- Sales & Leasing Consultant | Smith Motors | 10/2018-03/2019
- Personal Loan Officer/Personal Banker | Gate City Bank | 06/2016-07/2018
- Sales & Leasing Consultant | Nelson Auto Center | 10/2015-03/2016
- Territory Sales Rep/Route Delivery Specialist | Battery Systems | 09/2013-09/2015
- Landscape Foreman | Outdoor Concepts | 05/2012-09/2013
Timeline
Service Advisor
Subaru Of Mandan
10.2023 - 10.2024
Express Service Manager
Eide Chrysler
01.2023 - 08.2023
Express Service Advisor
Corwin Toyota
05.2022 - 01.2023
Service Advisor
Camping World
04.2021 - 05.2022
Automotive Service Advisor
Lunde Auto Center
08.2020 - 04.2021
Technical/Vocational Diploma - Landscape & Garden Center Technician
Minnesota State Community & Technical College
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