Jeffrey Sprague
Manchester,NH
Summary
Proven sales expert with a track record of territory growth and customer retention at Cintas and Patterson Dental. Excelled in understanding customer needs and building relationships, leveraging goal-oriented strategies and product knowledge to exceed sales targets. Demonstrated leadership by mentoring peers, enhancing team performance. Skilled in customer service, consistently achieving top revenue numbers.
Overview
25
25
years of professional experience
Work History
Sales and Service Representative
Cintas
10.2017 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Drove team revenue totals by bringing in top sales numbers.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
Territory Sales Representative
Benco Dental
01.2017 - 09.2017
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded client base through effective prospecting, cold calling, and networking events.
Territory Sales Representative
Patterson Dental
01.2005 - 07.2016
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Attended monthly sales meetings and quarterly sales trainings.
Service Technician
Patterson Dental
01.2000 - 01.2005
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
GED -
Hoosick Falls Junior/Senior High School
Hoosick Falls, NY05.1981
Skills
- Goal-Oriented
- Product and service knowledge
- Territory Growth
- Customer Service
- Customer Relationship Building
- Product and Service Sales
- Customer Retention
- Understanding Customer Needs
Timeline
Sales and Service Representative
Cintas
10.2017 - Current
Territory Sales Representative
Benco Dental
01.2017 - 09.2017
Territory Sales Representative
Patterson Dental
01.2005 - 07.2016
Service Technician
Patterson Dental
01.2000 - 01.2005
GED -
Hoosick Falls Junior/Senior High School