Jeffrey Swanson
Belding
Summary
Resourceful and tireless, service-minded individual who is able to handle all management needs, including budgets, schedules, and projects. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied.
Overview
42
42
years of professional experience
Work History
Assistant Store Director
Family Fare Supermarket
04.2022 - 03.2025
- Supported daily operations of an individual retail store in collaboration with the Store Director.
- Cultivate a positive, high-performing, and customer-focused store culture through effective leadership.
- Responsible for assisting with monitoring all financial aspects of the store, maintaining the physical location, and communicating and executing the corporate plans.
- Monitored compliance with Merchandising and Inventory procedures throughout all departments.
Associate Manager
Cracker Barrel Old Country Store
12.1998 - 04.2022
- Facilitated resolution of customer service issues and managed incoming deliveries.
- Adapted company directives to enhance service for local customers.
- Streamlined sales processes and trained staff in diverse approaches.
- Contributed to monthly Labor, Food, and Supply budget.
- Contributed to the recruitment and onboarding of skilled professionals.
- Increased guest delight through effective associate teaching on meeting needs.
- Worked alongside the store manager to update and implement improvement plans, ensuring operational alignment.
- Ensured compliance with health code standards in food preparation and storage.
- Safeguarded kitchen profitability by minimizing time, supplies, and food waste.
Restaurant Manager
Pizza Hut of America
06.1983 - 12.1998
- Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service
- Recruited, trained, and developed top-quality service industry talent
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
- Uphold cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with health code and sanitation requirements
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Improved team knowledge and abilities by training each in proper procedures and standards
Education
Associates Degree - Business Management
Davenport College of Business
Grand Rapids, mi06.1983
Skills
- Sales coaching
- Brand promotion
- Performance monitoring
- Staff training
- Time management
- Planning
- Scheduling
- Communication and presentation
- Strong leadership
- Inventory management
- Regulatory compliance
- Customer service
References
References available upon request.
Timeline
Assistant Store Director
Family Fare Supermarket
04.2022 - 03.2025
Associate Manager
Cracker Barrel Old Country Store
12.1998 - 04.2022
Restaurant Manager
Pizza Hut of America
06.1983 - 12.1998
Associates Degree - Business Management
Davenport College of Business
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