Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey White

Carrollton,TX

Summary

An Eagle Scout, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

General Manager

Andy's Frozen Custard
02.2022 - Current
  • Effectively managed 30+ employees on staff.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented strategies to increase sales and profitability

Assistant General Manager

RaceTrac
11.2019 - 02.2022
  • Motivated, trained, and disciplined employees to maximize performance
  • Established customer relationships to generate more business and maintain store profitability
  • Prepared team schedules and cross-trained staff to meet business demands
  • Collaborated with vendors and sales representatives to obtain best written order for marginal growth
  • Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Worked with corporate to address operational needs and establish strategies for profit growth
  • Developed quality talent from within to retain engaged employees and remain competitive.

Lead Irrigation Technician

Waterwise Irrigation, Little
Little Elm, TX
10.2016 - 11.2019
  • Supervised teams and delegated tasks to complete new projects daily
  • Communicated with management and clients to provide feedback on irrigation needs
  • Maintained inventory of irrigation parts and proactively reordered low-stock items
  • Observed all company safety policies, as well as OSHA regulations, during all work hours.
  • Delivered high level of customer support by servicing malfunctioning systems-

Assistant Manager

QuikTrip
Lewisville, TX
07.2010 - 10.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

Education

Bachelors - Business Management (BBM)

Texas State University
San Marcos, TX
05.2013

Skills

  • Staff development
  • Leadership Skills
  • Complex Problem-Solving
  • Recruiting and Hiring
  • Retail Inventory Management
  • Microsoft Office
  • Customer Service
  • Employee Scheduling
  • Profit and Loss Accountability
  • Operating Procedures and Policies

Timeline

General Manager

Andy's Frozen Custard
02.2022 - Current

Assistant General Manager

RaceTrac
11.2019 - 02.2022

Lead Irrigation Technician

Waterwise Irrigation, Little
10.2016 - 11.2019

Assistant Manager

QuikTrip
07.2010 - 10.2016

Bachelors - Business Management (BBM)

Texas State University

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Jeffrey White