JEFFREY E. LOSKOSKY
Overland Park,Kansas
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Inside Key Account Manager (IKAM)
ALLIED ELECTRONICS, INC./RS AMERICAS
12.2010 - 12.2023
- Manage 80-200+ client assigned accounts
- Responsible for sales, client relations, account stability & expansion
- Accountable for contributing to meet & exceed multiple branch sales metrics
Customer Service/Merchant Support Manager
MULTI SERVICE CORPORATION
06.2001 - 07.2010
- Directed customer service/merchant call center supporting 9 major clients, over 1,500 merchant & 50,000 customer locations throughout North America
- Managed support call centers in Europe & the U.S
- Simultaneously
- Resolved escalated billing/reimbursement disputes
- Responsible for collection/recovery of merchant over-payments – $100K+ annually
- Analyzed business trends & adjusted corresponding programs
- Ensured Key Performance Indicators (KPI) & other service level metrics were met or exceeded
- Train/coach supervisors & support team
- Interview, hire & evaluate personnel/develop staffing plans
- Implement & supervise quality training for new & existing staff
- Interface with Program Management on program creation/enhancements
- Develop & implement procedures for new client support programs
- Test & provide feedback on new software support platforms
- Perform/oversee billing/reimbursement analysis
Education
Bachelor of Arts -
Bellevue College
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Customer rapport
Accomplishments
- Increased sales virtually every month, year over year
- Consistently grew Internet based sales orders
- Recovered low sales assigned & unassigned accounts into greater sales revenue
- Built customer service team & procedures from ground up for new European operations (Shell Aviation)
- Developed/managed business model for new market initiative (On Deck Capital)
-Exceeded service level goals during 100% program growth
-Reorganized staff, elevated service levels & increased cost effectiveness
-Developed & implemented intra-group cross-training; first-of-its-kind within the company
-Created & implemented employee performance evaluation system.
Military Service
United States Air Force, Honorable Discharge
Timeline
Inside Key Account Manager (IKAM)
ALLIED ELECTRONICS, INC./RS AMERICAS
12.2010 - 12.2023
Customer Service/Merchant Support Manager
MULTI SERVICE CORPORATION
06.2001 - 07.2010
Bachelor of Arts -
Bellevue College
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