Hi, I’m
Jeffrey E. Whitten Jr
Sandy Springs,GA
Summary
Seeking to obtain a career opportunity in which my administrative and customer service skills will allow me to make an immediate contribution as an integral part of a progressive company for our owners.
Overview
10
years of professional experience
Work History
Alpharetta MarriottAlpharetta, GA
Director of Operations
02.2022 - Current
Job overview
- An imperative role I play is ensure the property is within standards via BSA
- Planning, implementing and executing G.S.S meetings
- Which have drastically improved Scores
- Present Actions Plan to GM and Ownership on a weekly basis
- Birchstreet, PMS, Sertifi, MARSHA, A3, UniFocus, Hotel Effectiveness, GXP, UltiPro
- Oversee operations of depts
- Of a 318-room hotel with 10,559 sq
- Ft
- Of meeting space
- Ensure daily stand-ups are being conducted during and between shifts to enhance Staff Service.
Westin and Element of HuntsvilleHuntsville, AL
10.2020 - 12.2021
Job overview
- Responsible for Birchstreet, Lightspeed, Sertifi, MARSHA, ProfitSage, Flow, Hotel Effectiveness, GXP, UltiPro
- Build two properties through staffing and adequate training
- Task Force at sister Properties, to assist with development and growth
- Oversee operations of depts
- Of a 382-room hotel with 20,647 sq
- Ft
- Of meeting space
- Ensure daily stand-ups are being conducted during and between shifts to enhance Staff Service.
Westin BuckheadAtlanta Atlanta, GA
Front Office Manager
11.2018 - 10.2020
Job overview
- Proficient in Lightspeed, Sertifi, MARSHA, Starwood reservation programs, GXP
- Assist accounting with guest billing issues through Lightspeed, groups and 3rd party vendors
- Played an integral part in the Starwood to Marriott integration
- Oversee 2nd shift operations of all depts
- Of a 365-room hotel with 33,276 sq
- Ft
- Of meeting space
- Provide training to Front Office staff during Marriott integration with MARSHA
- Trained multiple sister properties on balancing the house in Lightspeed and MARSHA
- Ensure daily stand-ups are being conducted during and between shifts to enhance scores.
Atlanta Marriott Buckhead Conference CenterAtlanta, GA
Front Office Manager / Guest Service Manager / Assistant Front Office Manager
04.2017 - 11.2018
Job overview
- Oversee daily operations and checklist of a 352 room hotel with 32,396 sq
- Ft
- Of meeting space
- Check-In Experience increased from 56.5%– 85.6%, highest ranking for our property
- Ability to open and close Housekeeping and Engineering department
- Manage and train staff to operate PMS, MARSHA, GXP, Mobile Key along with daily functions
- Promoted to Guest Service Manager after 4 months as the Assistant Front Office Manager
- Promoted to Front Office Manager after 3 months as Guest Service Manager
- Responsible for Birchstreet orders, Gift shop orders/inventory, Visine, ADP, Peoplefluent, ProfitSage, ERS, One Yield 2, M Club, Mobile Key, Saflok, Li Yu, Sage300 and scheduling for staffing in multiple department.
Delray Beach MarriottDelray Beach, FL
Night Auditor / M.I.T (Manager in Training)
07.2014 - 04.2017
Job overview
- Make Front Office schedule, train new hires with operating PMS, Guestware, H.S.I, C.I.T.Y, Spa Win along with other programs and Marriott standards
- Received “Manager of the Quarter” award in 2016
- Promoted to M.I.T Program after 8 months
- All M.O.D shifts of a 277 room hotel with 22,032 sq
- Ft
- Of meeting space
- Generate reports outlining room occupancy totals, daily transactions, revenue totals
- Ensure all night audit responsibilities were fully completed for management and accounting.
Education
Johnson & Wales University
Associates Degree from Marketing, Associations
University Overview
Honors Student, Scholarship Recipient
Skills
- Performance Monitoring and Evaluation
- Administrative Management
- Records Organization and Management
- Management Training
- Sales Promotion
- Problem Anticipation and Resolution
- Sales Tracking
- Hiring and Onboarding
- Policy Development and Enforcement
- Department Oversight
- Business Leadership
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Operations Oversight
- Crisis Communications
- Motivational Leadership
- Accounts Payable and Accounts Receivable
- Data Recovery
- Reviewing Resumes
- Job Assignments
- POS Terminal Operations
- Word Processing
Certification
- Advanced in Excel, Microsoft, SharePoint, Lightspeed, OnQ, Opera, FOSSIE and PMS as well as MARSHA.
Timeline
Director of Operations
Alpharetta Marriott
02.2022 - Current
Westin and Element of Huntsville
10.2020 - 12.2021
Front Office Manager
Westin Buckhead
11.2018 - 10.2020
Front Office Manager / Guest Service Manager / Assistant Front Office Manager
Atlanta Marriott Buckhead Conference Center
04.2017 - 11.2018
Night Auditor / M.I.T (Manager in Training)
Delray Beach Marriott
07.2014 - 04.2017
Johnson & Wales University
Associates Degree from Marketing, Associations