Jeffrey M. Holcombe
Houston,USA
Summary
Dynamic and compassionate professional with extensive experience in crisis intervention and conflict de-escalation at Cenikor Odyssey House. Proven ability to enhance safety and efficiency through active listening and effective documentation skills. Recognized for building strong relationships and fostering teamwork, ensuring optimal care and support for clients in challenging environments.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Cenikor Odyssey House
04.2025 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Lead Warehouse Worker
Star Of Hope Mission
08.2024 - 04.2025
- Reduced order processing time with enhanced inventory management strategies.
- Improved warehouse efficiency by streamlining processes and implementing best practices.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Facilitated seamless communication between team members, fostering a positive work atmosphere that boosted morale and productivity.
Casino Floor Security Officer
Hard Rock International Hotel Casino
03.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Specialist
Bungalow Beach Atlantic City
05.2023 - 03.2024
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
Customer Service Representative
Walmart #2945
02.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
Clayton High School
Clayton, NJ06.1981
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Crisis intervention
Accomplishments
1981 Who's Who In American Music
2011 Toast Master's Best Speaker
2025 Completion Star Of Hope Spiritual Recovery Program
Timeline
Behavioral Health Technician
Cenikor Odyssey House
04.2025 - Current
Lead Warehouse Worker
Star Of Hope Mission
08.2024 - 04.2025
Casino Floor Security Officer
Hard Rock International Hotel Casino
03.2024 - 08.2024
Security Specialist
Bungalow Beach Atlantic City
05.2023 - 03.2024
Customer Service Representative
Walmart #2945
02.2020 - 05.2023
High School Diploma - General Studies
Clayton High School
Similar Profiles
CAROLIN SUE ANDREASONCAROLIN SUE ANDREASON
Client Engagement Specialist at Odyssey House of UtahClient Engagement Specialist at Odyssey House of Utah
Jackie BuckmanJackie Buckman
Adult Residential Therapist at Odyssey House of UtahAdult Residential Therapist at Odyssey House of Utah
Danielle PachecoDanielle Pacheco
Case Manager at Odyssey House of UtahCase Manager at Odyssey House of Utah
Ruben MercadoRuben Mercado
Retail Associate at Houston ZooRetail Associate at Houston Zoo
Nasha PollardNasha Pollard
Pediatric Clinical Pharmacist at Texas Children’s HospitalPediatric Clinical Pharmacist at Texas Children’s Hospital