Jeffrey S Norwig
Wyoming,MN
Summary
Motivated professional, enjoy new opportunities to learn and to mentor. Enjoy being part of a team and team building.
Overview
29
29
years of professional experience
Work History
Service Writer
Custom Truck One Source
Maplewood MN, MN
11.2020 - Current
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Maintenance Technician I
Plastech Corporation
Rush City, MN
12.2019 - Current
- Performed routine preventative maintenance and upkeep of all production equipment to maximize efficiency and minimize downtime.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Upkeep and repair of related equipment; pumps, motors, conveyors and heaters to support production.
Sales, City Desk
Sharrow Lifting Products
New Brighton, MN
04.2019 - 12.2019
- Sold various products by explaining unique features and educating customers on proper applications
- Processed orders through system and coordinated product deliveries.
- Managed order process for new and existing customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Sales Associate
Northern Tool Equipment
Rogers, MN
06.2018 - 04.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
Aftermarket parts sales manager offshore cranes
National Oilwell Varco - Tower
Houston, TX
06.2016 - 02.2018
- Manage and coordinate activities of staff including training, employee development, performance evaluation, hiring decisions and establishing goals and performance objectives.
- Manage budget and expenditures.
- Champion efforts to advance inside sales group.
- Manage opportunities and technical issues across the product line.
- Perform other work related tasks as required or assigned.
National Oilwell Varco
Saint Paul, MN
11.2012 - 06.2016
- Aftermarket Sales, specialized parts unique to our product line.
- Manage and service established customers.
- Work with customers to see if their needs are aftermarket parts or upgrade to existing components.
- Confirm parts customer needs and verify equipment by looking up drawings referring to the equipment serial number.
- Some of these parts are legacy parts and can be from the 1940's or older.
- Rarely If needed I contact engineering for updated materials; a forging for example instead of casting.
- Also if a part has been obsoleted I work with engineering and vendors to ensure a suitable replacement is available.
- Send out requests for price and delivery quotes to established vendors.
- Work with 3rd party vendors to compete parts orders.
- The final outcome is a part that was designed for the equipment the customer has.
- Every part we sell is reviewed and QA passed by our quality assurance members.
- A file is maintained indefinitely on each part, whether it is a made to order gear or a buy item like actuators or electronic items.
Project Manager Subsea
National Oilwell Varco
Houston, TX
04.2011 - 11.2012
- Running repair and or rebuild jobs for subsea components manufactured by NOV such as, blowout preventers, tensioner risers and related equipment.
- Overseeing the repairs in our shop and production of parts at outside vendors such as machine shops that are manufacturing parts.
- Keeping records of purchase orders for these jobs and other costs associated with project.
- Planning and overseeing customer and third party visits to the facility.
- Often the customer will have their people or people being paid to represent them in the shop during this project.
- They will witness the process and all in house testing we do throughout the project; such as pressure tests and function tests of the equipment.
- Sometimes customers require third party certification on the project.
- If, for example; ABS (American Shipbuilding Services) is witnessing and signing of on the project their inspectors are allowed in the shop and also witness key steps in the project and again any testing that is done on components as the project progresses.
Operations Manager service and repair
National Oilwell Varco
Grand Junction, Co
06.2008 - 04.2011
- Oversee the daily operations of a service and repair facility for oilfield equipment, primarily iron roughnecks and top drives.
- Worked with and provided service to customers that were using our equipment on land based rigs in a tri state area.
- Supervised and coordinated requests for service representatives to visits rigs for repairs.
- Supervised and coordinated repairs done in house to OEM customer equipment.
Project Planner
National Oilwell Varco
Houston, TX
03.2006 - 06.2008
- Responsible for planning repair jobs in our facility.
- Taking a review from our shop and ordering needed parts and pulling from inventory stock parts necessary to compete the repair.
- Keeping track of all parts and materials as well as labor costs and other record keeping associated with the repair.
Service and RepairNational Oilwell Varco
Houston, TX
12.2004 - 03.2006
- Started in the shop on the job training to work on iron roughnecks and top drives manufactured by NOV.
- This also included service calls to a tri stare area to effect repairs and resolve operating problems with land rigs.
- I occasionally went off shore to the Gulf of Mexico to work on production platforms that were using or installing NOV equipment.
Mechanic
Rig & Crane
Houston, TX
08.2000 - 12.2004
* Repair and rebuild American crawler cranes, specifically 500, 700 and 900 series.
Correctional officer II
State of Minnesota Corrections
Lino Lakes, MN
10.1999 - 07.2001
* In charge of 63 bed chemical dependency unit.* Supervised inmate movement.* Performed head count at least once every shift* Managed day to day affairs of office and any work related tasks as required or assigned.
Deputy Sheriff
Benson County Sheriff
Minnewaukan, ND
06.1995 - 09.1999
* Deputy sheriff on 4 man department. * performed Civil Service duties. (serving papers)* Patrol functions which included traffic stops, calls for service, traffic and criminal investigations.* Letter of recommendation from FBI
Education
Criminal Justice
Minot State University
05.1993
Skills
- Self starting, confident
- Take ownership of tasks
- Quick to learn procedures and methods
- Friendly, Excellent communication skills
- Enjoy encouraging others and developing teamwork
- Extensive experience in manufacturing and repair
- Customer service, Working with people and building relationships
Timeline
Service Writer
Custom Truck One Source
11.2020 - Current
Maintenance Technician I
Plastech Corporation
12.2019 - Current
Sales, City Desk
Sharrow Lifting Products
04.2019 - 12.2019
Sales Associate
Northern Tool Equipment
06.2018 - 04.2019
Aftermarket parts sales manager offshore cranes
National Oilwell Varco - Tower
06.2016 - 02.2018
National Oilwell Varco
11.2012 - 06.2016
Project Manager Subsea
National Oilwell Varco
04.2011 - 11.2012
Operations Manager service and repair
National Oilwell Varco
06.2008 - 04.2011
Project Planner
National Oilwell Varco
03.2006 - 06.2008
Service and RepairNational Oilwell Varco
12.2004 - 03.2006
Mechanic
Rig & Crane
08.2000 - 12.2004
Correctional officer II
State of Minnesota Corrections
10.1999 - 07.2001
Deputy Sheriff
Benson County Sheriff
06.1995 - 09.1999
Criminal Justice
Minot State University