Jefrina Swinton
Summary
To acquire a management position utilizing my skills, knowledge, and experience with the potential of long-term growth
Overview
12
12
years of professional experience
Work History
Manager
Red Lobster Plantation
05.2020 - Current
- Drives sales and guest satisfaction
- Directs the work activities of all staff while simultaneously planning ahead
- Responds to customer complaints tactfully and professionally
- Managing performance of team members, including conducting performance evaluations, training, coaching and discipline
- Ensure compliance of all employment policies
- Identify ways to reduce restaurants operational costs
- Oversees food preparation and storage to ensure compliance with food health and safety regulations
- Monitors inventory of all food and alcohol to maintain adequate stock levels
- Manages staff scheduling
- Effectively resolves guest's complaints.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Red Lobster Hialeah
04.2012 - 05.2020
- Ensures the efficient delivery of quality food and service
- Introduces menu and upsell menu items to guests to maximize sales
- Competently utilizes POS to input guest orders and complete payment transaction
- Provides exemplary service to guests including prompt greetings, attentive service and timeously serving food
- Personalize service and build guest loyalty through RL reward sign ups and book the party.
Education
High School Diploma -
Miami Springs Sr. High
01.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Red Lobster Plantation
05.2020 - Current
Server
Red Lobster Hialeah
04.2012 - 05.2020
High School Diploma -
Miami Springs Sr. High