Jefry Duran Valdez
New York,NY
Summary
I am a highly hardworking and enthusiastic individual who thrives on working in a team to achieve goals. I am known for being responsible and organized. Throughout my work experience, I have developed skills in customer service, client service, and sales, with a particular focus on selling residential services such as internet, television, and mobile services. My passion for continuous learning drives me to provide effective assistance.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Spectrum
07.2021 - Current
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Organized work to meet demanding production goals.
Field Retention Specialist
Optimun Cable
03.2018 - 07.2021
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed new strategies for customer retention activities.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Customer Service Representative
Xpress Wireless
03.2013 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Fulfillment Associate
Amazon
03.2018 - 07.2021
Education
No Degree - Odontology
Universidad Católica Del Cibao
Universidad Catolica Apostolica Del Cibao(Ucateci)03.2013
Skills
- Teamwork
- Team Leadership
- Sales Presentation
- Interpersonal Skills
- Service Activation
- Door-to-Door Sales
- Outbound Sales
- Multitasking Abilities
- Sales Strategies
- Sales & Marketing
- Team Motivation
- Retail Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Outside Sales Representative
Spectrum
07.2021 - Current
Field Retention Specialist
Optimun Cable
03.2018 - 07.2021
Fulfillment Associate
Amazon
03.2018 - 07.2021
Customer Service Representative
Xpress Wireless
03.2013 - 07.2021
No Degree - Odontology
Universidad Católica Del Cibao
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