Jehline Smith
Blaine,MN
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Perkins Restaurant & Bakery
Blaine, MN
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Dennys Restaurant
Blaine, MN
07.2021 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Of Social Work -
Florida Agricultural And Mechanical University
Tallahassee, FL04.2026
Diploma -
Blaine High School
Blaine, MN06.2022
Skills
- Cool Under Pressure
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- High-Volume Dining
- Dining Room Cleaning and Upkeep
- Customer Service and Rapport
- Menu Memorization and Presentation
- Food and Beverage Service
- Special Requests and Substitutions
- Order Accuracy and Delivery
- Team Player
- Warm and Friendly
- Greeting and Seating Guests
- Waiting Tables
- Table Bussing
- Guest Satisfaction
- Anticipating Guest Needs
- Table Monitoring and Turnover
- To-Go Order Preparation
Timeline
Server
Perkins Restaurant & Bakery
11.2021 - Current
Server
Dennys Restaurant
07.2021 - 11.2021
Bachelor Of Social Work -
Florida Agricultural And Mechanical University
Diploma -
Blaine High School
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