Jeidy Zayas
Brentwood,NY
Overview
6
6
years of professional experience
Work History
BDC Representative
Streak Auto Outlet
Amityville, NY
09.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
BDC Representative
Lemans Cars
Commack Ny
06.2024 - 09.2024
Server
Candelight Diner
Commack, NY
04.2023 - 04.2024
Server
Hauppauge Palace Diner
Hauppauge, NY
10.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Walmart
Commack, NY
02.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2023
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Multitasking
- Problem-solving abilities
- Organizational skills
Timeline
BDC Representative
Streak Auto Outlet
09.2024 - Current
BDC Representative
Lemans Cars
06.2024 - 09.2024
Server
Candelight Diner
04.2023 - 04.2024
Server
Hauppauge Palace Diner
10.2022 - 04.2023
Cashier
Walmart
02.2020 - 10.2021
High School Diploma -
Brentwood High School