Jeighlen Gant

• Supervised front desk operations, ensuring efficient guest check-in and appointment scheduling.
• Trained and mentored new reception staff, fostering a collaborative team environment.
• Implemented improved customer service protocols, enhancing guest satisfaction ratings.
• Managed inventory of office supplies and spa products, maintaining optimal stock levels.
• Coordinated communication between therapists and clients to streamline service delivery.

• Assisted customers in selecting lingerie, providing personalized fitting advice and product knowledge.
• Maintained visual merchandising standards, ensuring displays were appealing and organized.
• Processed transactions accurately using point-of-sale systems to enhance customer experience.
• Collaborated with team members to meet sales targets and improve store performance.

• Assisted customers with product inquiries and resolved issues promptly.
• Provided knowledgeable support on merchandise features and promotions.
• Processed transactions efficiently at the point of sale system
• Maintained store presentation standards through effective merchandising techniques.
• Maintain customer records and account information.
• Handled and responded to customer inquiries in all forms (email,phone, or in person)
• Answering questions about the company's products or services.
• Resolving issues and troubleshooting technical problems.

Handling Customer complaints.

Generating sales leads that develop into new customers.

Utilize the latest IBM software to help manage inventory profit and losses.

By Training employees there was an increase in repeated business.