Jeily Sanchez
Queens,NY
Summary
Proven leader with extensive experience at Dollar General, adept in inventory management and bilingual communication. Excelled in enhancing customer satisfaction and streamlining operations, leading to significant sales growth. Skilled in staff supervision and training, demonstrating exceptional multitasking and organizational abilities. Achievements include developing a loyal customer base and fostering a positive work culture. Proficient high-energy Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
2
2
years of professional experience
Work History
Store Manager
Dollar General
168-42 Jamaica Ave, Queens
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members for customer service and product knowledge.
- Maximized sales through rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Dollar General
1815 Gates Ave, Ridgewood
08.2023 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Took truck in and made sure all product was delivered.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
Key Holder
Dollar General
1815 Gates Ave
05.2023 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
Dollar General
1815 Gates Ave, Ridgewood
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained store appearance standards by regularly cleaning windows, mirrors, and display cases.
Cashier
YOFRESH
54-56 Myrtle Ave, Ridgewood
03.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced store cleanliness by performing thorough and regular sweeping, mopping, and bathroom cleaning.
- Serving and packing customers food.
Education
No Degree - Nursing
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
High School For Health Professions & Human Services
New York, NY06.2022
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Customer Service Management
- Store Opening and Closing
- Outstanding communication skills
- Store Merchandising
- Inventory Management
- Cash Management
- Works well under pressure
- Shift Scheduling
- Staff Supervision
- Sales expertise
- Knows how to prep for visits
- Opening and closing procedures
- Office work and Pay roll
- Documentation And Reporting
- Systems and software expertise
- Bilingual in Spanish, reading, writing and speaking
Languages
Spanish
Full Professional
Timeline
Store Manager
Dollar General
01.2024 - Current
Assistant Store Manager
Dollar General
08.2023 - 01.2024
Key Holder
Dollar General
05.2023 - 08.2023
Sales Associate
Dollar General
01.2023 - 05.2023
Cashier
YOFRESH
03.2022 - 03.2023
No Degree - Nursing
New York City College of Technology of The City University of New York
High School Diploma -
High School For Health Professions & Human Services