Jekia Williams
Savannah,GA
Summary
Customer-focused and results-driven professional with 5+ years of experience in fast-paced hospitality environments, recognized for providing top-tier service and building strong customer relationships. Adept at handling financial transactions, resolving customer concerns, and working under pressure, seeking to leverage interpersonal, problem-solving, and sales skills in a personal banker role.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Waffle House
Savannah, GA
01.2021 - 12.2023
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Explained various techniques used in handling large groups of customers efficiently.
Cashier Trainer
SUBWAY®Restaurants
Savannah, GA
01.2019 - 12.2020
- Provided exceptional service to 100+ guests daily, ensuring high satisfaction and repeat business.
- Trained 10+ new staff on customer service, upselling, and payment handling.
- Accurately handled cash, credit, and mobile payments, balancing tills up to $5,000.
- Regularly recommended add-ons and upsold menu items, increasing average ticket size.
Education
High School Diploma -
Alfred Ely Beach Highschool
Savannah, GA05-2022
Skills
- Customer relationship management
- Cash Handling
- Conflict resolution
- team collaboration
- Upselling and sales techniques
- Time management
- detail-oriented
- Verbal and written communication
Timeline
Waitress Trainer
Waffle House
01.2021 - 12.2023
Cashier Trainer
SUBWAY®Restaurants
01.2019 - 12.2020
High School Diploma -
Alfred Ely Beach Highschool