Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jelanae Drew

Houston,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Customer Service Manager

Paradise Park
  • Developed an effective system for tracking client requests from initial contact to resolution.
  • Maintained accurate records of customer interactions to enhance future service delivery.
  • Delivered exceptional customer service, ensuring high levels of satisfaction.

Logistics/Warehouse

UPS
  • Facilitated loading and unloading of trucks
  • Delivered materials to departments using hand trucks, conveyors, or sorting bins.
  • Troubleshot shipping and receiving issues in compliance with corporate procedures.

Remote Customer Representative

Conduent
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Managed large amounts of incoming calls, emails and chats simultaneously.
  • Monitored customer accounts for changes or updates.

Warehouse Ambassador

Amazon
  • Streamlined warehouse processes to enhance workflow efficiency.
  • Managed returns for damaged or incorrect products, ensuring customer satisfaction.
  • Loaded outgoing shipments onto trucks to facilitate timely deliveries.
  • Assisted in training new employees on safety procedures within the warehouse.

Education

Associates Degree -

Northeast Lakeview College
San Antonio, TX
01.2022

High School Diploma -

Lee’s Summit North High School
Lee's Summit, MO
05-2018

Skills

  • Microsoft Office
  • Excel
  • Typing
  • Google Drive/Docs
  • Customer service
  • Logistics
  • Cash handling
  • Problem solving
  • Data entry
  • Quality assurance
  • Call center operations
  • Shipping, receiving, and warehousing

Accomplishments

  • Earned a role as a manager at Amazon after being an exceptional ambassador
  • Worked my way up to manager at Paradise Park after one year of employment

Timeline

Customer Service Manager

Paradise Park

Logistics/Warehouse

UPS

Remote Customer Representative

Conduent

Warehouse Ambassador

Amazon

Associates Degree -

Northeast Lakeview College

High School Diploma -

Lee’s Summit North High School

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Jelanae Drew