Jelfryn Fragoso De La Cruz
New York,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings as Front desk receptions. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Receptionist
Broadway Internal Medicine P.C.
Elmhurst, New York
09.2021 - Current
- Greeted patients and supported front desk flow in the internal medicine office.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Handled patient concerns with professional communication and calm service.
- Verified insurance details and gathered patient information for records.
- Maintained an organized reception area and ensured that all guests were attended promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained confidential files and updated electronic medical records.
- Processed referrals and supported prior authorization requests.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments, ensuring accurate billing and providing customers with receipts and change correctly
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely manner following established protocols.
- Explained policies and procedures to visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed cash transactions and balance the register at the end of each shift to maintain accurate financial records.
- Executed basic bookkeeping tasks to maintain accurate financial records. and document filing.
- Prepared daily shift close reports and balanced the cash register to accurately reflect transactions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, or via email.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- 5+ years of experience in a Patient-Centered Medical Home (PCMH) setting, supporting patient care .
Produce Clerk
Shop Fair Supermarket
New York, New York
03.2017 - 09.2021
- Evaluated produce quality for ripeness and freshness to minimize spoilage and ensure customer satisfaction.
- Stocked fresh fruits and vegetables in Shop Fair Supermarket produce displays.
- Rotated perishable items using FIFO standards in Shop Fair produce cooler.
- Rotated produce items to ensure freshness.
- Received and stocked incoming produce shipments.
- Received shipments and organized backroom produce storage.
- Designed attractive displays of fresh produce to elevate the customer shopping experience. of fresh fruits and vegetables in the store.
- Assisted customers with produce selection and product questions.
- Guided customers in product selection and provided information on nutritional value and storage tips.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Coordinated with store departments to facilitate efficient operations.
- Assisted customers with product, promotion, and policy information.
Education
Associate of Applied Science - Health Information Technology
ASA College
Manhattan, NY11-2021
Skills
- Experienced in processing prior authorizations for prescription medications and diagnostic studies ordered by healthcare providers
- Bilingual English /Spanish
- Insurance verification including account inquiry
- Records management
- Customer service
- Effective communication
- Appointment scheduling
- Medical records
- Front office operations
- Attention to detail
- Oral and writing communication
- Data entry
- Multi-line telephone systems
- Scheduling appointments
Certification
- Hippa Certificate
Timeline
Front Desk Receptionist
Broadway Internal Medicine P.C.
09.2021 - Current
Produce Clerk
Shop Fair Supermarket
03.2017 - 09.2021
Associate of Applied Science - Health Information Technology
ASA College