Jelisa Rodriguez
Philadelphia,PA
Summary
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations. Also, Professional sales expert with proven skills in customer engagement and solution-based selling. Adept at building strong team relationships and adapting to changing business needs. Known for excellent communication, problem-solving abilities, and steadfast commitment to delivering results. Highly reliable, with focus on achieving targets and exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
NeurAbilities Healthcare
11.2023 - 03.2025
- Monitor child clients and document developmental progress
- Collect and interpret behavioral data to inform treatment plans
- Create a safe and engaging environment for clients
- Plan and facilitate daily activities to promote learning and social skills
- Build positive relationships with clients and their families
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
Fulfillment Associate (Seasonal)
Target
11.2024 - 01.2025
- Ensure precise order selection and timely shipment, boosting customer satisfaction significantly
- Maintain order accuracy standards, enhancing customer experience and operational efficiency
- Organize and pack orders efficiently, addressing logistical hurdles to minimize delays
- Streamline order processing, contributing to faster fulfillment and improved service delivery
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sales Associate
URBN
07.2023 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Brand Ambassador
Forever 21
05.2022 - 08.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Madrag
03.2021 - 04.2022
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Streamlined visual merchandising process, reducing setup time for new displays by organizing materials and tools efficiently.
- Improved customer satisfaction by providing personalized styling advice and product recommendations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Developed themes, props and lighting for merchandise displays.
Sales Associate
Save-A-Lot
01.2022 - 03.2022
- Ensured fresh, clean food displays, enhancing customer satisfaction
- Implemented stock rotation, maintaining product quality and availability
- Proactively addressed additional tasks, optimizing workflow efficiency
- Provided accurate product information, improving customer service experience
- Boosted sales through strategic product placement and personalized customer service, consistently exceeding monthly targets and driving store profitability
Sales Associate
Party City
10.2021 - 11.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales Associate
Dollar Tree
11.2020 - 01.2021
- Manage cash flow and inventory, ensuring accurate transactions and efficient stock replenishment
- Foster a team-oriented environment, collaborating with colleagues to streamline checkout processes and enhance overall store efficiency
- Implement creative merchandising strategies and suggest process improvements to boost sales and elevate the customer shopping experience
- Provide exceptional customer service, addressing inquiries promptly and assisting with product location to ensure a positive shopping environment
Sales Associate
7-Eleven
08.2020 - 11.2020
- Handled cash transactions efficiently, ensuring accurate daily balances
- Managed inventory by restocking shelves, improving product availability
- Organized store layout, enhancing customer shopping experience
- Demonstrated punctuality and reliability, contributing to team productivity
Crew Member
McDonald's
07.2019 - 03.2020
- Greeted customers warmly, enhancing satisfaction and efficiency in high-volume settings
- Energetically managed cash transactions and drive-thru operations, ensuring swift service and customer satisfaction while maintaining a clean, welcoming environment
- Mastered multitasking in fast-paced environment, efficiently handling customer orders, payments, and food preparation while maintaining quality standards
Camp Counselor (Seasonal)
Junod Recreation Center
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Bachelor of Science - Psychology
Holy Family University
Philadelphia, PA05-2027
Associate of Arts - Psychology
Community College of Philadelphia
Philadelphia, PA08.2024
High School Diploma -
New Foundations Charter High School
Philadelphia, PA06.2020
Skills
- Active listening
- Documentation skills
- Mental health support
- Time management
- Multitasking and organization
- Team collaboration
- Positive reinforcement
- Window displays
- Visual storytelling
- Merchandise flow
- Merchandising plan development
- Customer service
- Problem-solving
- Disability awareness
- Relationship building
- Disability services
- Safety management
- Behavior support plans
- Client needs assessment
- Youth services
- Empathy and patience
- Standards development
- Critical thinking
- Pricing and shelf labeling
- Seasonal decor
- Food portioning and packaging
- Vegetable and fruit preparation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Fulfillment Associate (Seasonal)
Target
11.2024 - 01.2025
Behavioral Health Technician
NeurAbilities Healthcare
11.2023 - 03.2025
Sales Associate
URBN
07.2023 - 12.2023
Brand Ambassador
Forever 21
05.2022 - 08.2023
Sales Associate
Save-A-Lot
01.2022 - 03.2022
Sales Associate
Party City
10.2021 - 11.2021
Sales Associate
Madrag
03.2021 - 04.2022
Sales Associate
Dollar Tree
11.2020 - 01.2021
Sales Associate
7-Eleven
08.2020 - 11.2020
Crew Member
McDonald's
07.2019 - 03.2020
Camp Counselor (Seasonal)
Junod Recreation Center
06.2019 - 08.2019
Bachelor of Science - Psychology
Holy Family University
Associate of Arts - Psychology
Community College of Philadelphia
High School Diploma -
New Foundations Charter High School
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