Jelisa Virginia
Chipotle
Granite City,IL
1
Language
2027
years of professional experience
Dynamic customer service professional with a proven track record at Taco Bell, excelling in conflict resolution and cash management. Recognized for enhancing customer satisfaction through effective team collaboration and efficient service delivery, consistently achieving sales targets while maintaining high standards of cleanliness and operational excellence.
Work History
Cashier
- Collaborated with team members to streamline service during peak hours.
- Monitored inventory levels, reporting shortages to management for replenishment.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Food Server
2 Years 6 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Assisted in training new staff on menu items, service protocols, and company standards.
- Accurately processed orders using point-of-sale system, minimizing errors and enhancing efficiency.
- Managed inventory levels, ensuring availability of ingredients while reducing waste through effective stock rotation.
- Supported promotional events by effectively communicating specials and upselling items to boost sales revenue.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
Cashier
5 Years 1 Month- Strengthened client relationships through consistent communication and excellent customer service.
- Monitored tables for guest needs to identify customer service opportunities.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Implemented new policies and procedures to improve overall customer service quality.
- Provided exceptional customer service to obtain new clients through referrals.
- Offered administrative and customer service support to customers.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Provided exceptional customer service to drive satisfaction.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Communicated effectively with students and provided outstanding customer service.
- Trained new cafe workers in sales, customer service, and safety.
Team Leader
2 Years 9 Months- Led daily team operations, ensuring efficient service and adherence to quality standards.
- Trained new employees on operational procedures and customer service protocols.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Oversaw shift schedules, optimizing staff deployment during peak hours.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Cashier
3 Years 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cash register and surrounding areas.
- Assisted customers with menu selections, enhancing overall dining experience.
- Handled cash accurately, ensuring proper change was given to customers.
- Resolved customer inquiries and concerns promptly to maintain satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
1 Year 8 Months- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Housekeeper
1 Year- Maintained cleanliness and organization in guest rooms and common areas.
- Performed routine cleaning tasks using industry-standard equipment and products.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Ensured compliance with health and safety regulations during daily operations.
- Resolved guest inquiries related to housekeeping services promptly and professionally.
- Oversaw inventory management of cleaning supplies, ensuring availability at all times.
- Implemented efficient cleaning processes to enhance productivity within the team.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Package Handler
4 Years 1 Month- Provided extraordinary customer service to clients.
- Provided direct customer service and support for Number commercial clients.
- Analyzed customer feedback and provided solutions to improve customer service.
- Elevated customer satisfaction by optimizing customer service communication protocols.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Grew repeat client base through effective marketing and customer service.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Managed daily operations for better customer service and increased revenue.
Cashier
6 Years 8 Months- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
High School Diploma
- 3.8 GPA
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Written and verbal communication
Order taking
Cash management
Payment processing
Product restocking
Conflict resolution
Refunds and exchanges
Cash drawer balancing
POS system operations
Staff training
ID verification
Order packaging
Sales expertise
Decision making aptitude
Identification checks
Languages
English
Full Professional
Timeline
Food Server
Chipotle
05.2024 - 11.2026Read More
Housekeeper
Casino
03.2023 - 03.2024Read More
Team Leader
Taco Bell
02.2023 - 11.2025Read More
Cashier
Family Dollar
01.2023 - 09.2024Read More
Cashier
7-eleven
08.2021 - 09.2026Read More
Cashier
Popeyes® Louisana Kitchen
05.2021 - 03.2025Read More
Package Handler
Warehouse Wholesale Alpacka Packaging - Byron Bay
10.2017 - 11.2021Read More
Cashier
McDonald's
03.2015 - 11.2021Read More
Cashier
Arby's Restaurant
Read More
Granite City High School
High School Diploma
Read More