Jemal Miles
San Antonio,TX
Summary
Results-driven Store Manager with expertise in talent management and operational excellence. Proven ability to enhance team performance and streamline processes, delivering exceptional customer service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Kwik Kar Oil And Lube
Austin, TX
01.2022 - 03.2026
- Oversaw daily operations, ensuring efficient workflow and optimal service delivery.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Analyzed sales trends to optimize product placement and enhance customer experience.
- Streamlined service protocols, resulting in faster turnaround times for vehicle maintenance services.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Jiffy Lube
Houston, TX
05.2019 - 01.2023
- Managed customer relations, resolving issues promptly to maintain high satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Store Manager
Firestone Auto Care
Houston, TX
05.2009 - 04.2019
- Developed staff schedules to align with peak business hours, improving workforce efficiency.
- Conducted regular performance evaluations, providing feedback to enhance team productivity and morale.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Science - Business Administration And Management
Texas Southern University
Houston, TX12-2019
Skills
- Talent management
- Diversity and inclusion
- Strong leadership
- Training facilitation
- Excellent communication skills
- Organizational development
- Engine repair and electrical systems
- Electronic system on heating and A/C
- Brakes, suspension, and steering
- Manual and automatic transmissions
- Engine performances
- Technical mathematics
- Troubleshooting electronic diagnosing equipment
Timeline
Store Manager
Kwik Kar Oil And Lube
01.2022 - 03.2026
Store Manager
Jiffy Lube
05.2019 - 01.2023
Store Manager
Firestone Auto Care
05.2009 - 04.2019
Bachelor of Science - Business Administration And Management
Texas Southern University