Jemia Norman
Decatur,GA
Summary
At Benchwarmers Sports Grill, I spearheaded a familial mentality in my team that significantly enhanced customer loyalty and operational efficiency. By demonstrating exceptional staff management and hospitality service expertise my team and I won ‘Best Sports Bar’ 2023 by Atlanta’s Best magazine. My proactive approach in staff training not only elevated service standards but also maximized profitability leading to the most lucrative year in the companies history in 2022, underscoring my ability to lead with both strategic vision and engaging interpersonal skills.
Overview
19
19
years of professional experience
Work History
Managing Bartender
Benchwarmers Sports Grill
08.2005 - Current
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations whilst providing seamless and timely service.
- Managed inventory resulting in minimized waste and optimized stock levels based on my suggestions to ownership.
- Educated new servers and bartenders in order to meet customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
Education
Bachelor Of Science - Humanities With Minors in Philosophy And Biblical
Point University
West Point, GA05.2004
Skills
Staff Management
Beverage preparation
Clear and effective communication
Highly reliable
Engaging personality
Handling difficult customers
Responsible alcohol service
Timeline
Managing Bartender
Benchwarmers Sports Grill
08.2005 - Current
Bachelor Of Science - Humanities With Minors in Philosophy And Biblical
Point University