Jennifer Alexander
Houston,TX
Summary
Dedicated, enthusiastic professional with 14 years of experience in customer service, communications and leadership. Energetic person with a great desire for continuous growth.
Overview
12
12
years of professional experience
Work History
Sales Supervisor/Training Ambassador
Saint Laurent
11.2015 - Current
- Produced 2.2 million dollar client book
- Act as a liaison between corporate training partners and 3 Texas boutiques to facilitate training and development
- Host monthly training meetings which increased sales productivity by 18% after three months, 26% after 6 months
- Attend networking events as a brand ambassador in order to establish new relationships and clientele
- Assist high profile clients with creating desired looks for special events
- Top seller in exotics producing 112K in 2023
- Interact with clients to provide a memorable experience and create lifelong relationships
- Successfully clientele via several communication platforms, including text, email, whatsapp and social media
- Increased elite customer client base by 6% over the last 12 months
Gameday Experience Representative
Houston Texans
08.2023 - Current
- -Positively contribute to the gameday experience at all Houston Texans home games and LSSE events
- -Assist in the execution of programs that enhance the fan experience
- -Interact with guests while ensuring the highest level of customer service is being provided
- -Act as a source of information for stadium guests
- -Efficiently resolve and follow up on customer service issues reported during the events
- -Represent the Houston Texans Club in an exciting and professional manner
Cats Crew Entertainment Cheerleader
Houston SaberCats
02.2022 - Current
- Provide fun and unique experiences filled with high energy at Aveva stadium
- Represent and positively promote the SaberCats organization, encouraging fans to attend home games and watch parties
- Educate Houstonians on how rugby is played, share details of professional rugby and MLR
- Keep fans engaged end excited at all games and appearances throughout the entirety of the season
Semi-Pro Cheerleader
Texas Raiderettes
05.2019 - 01.2020
- Performed routines and sideline material at all home games
- Attended charity events on behalf of the Texas Raider's organization
- Volunteered time to local non-profit organizations such as We See Abilities
- Took initiative in organizing several non-mandatory practices to ensure top knotch performances
- One of 5 team members chosen to represent the Texas Raiderettes in a series of photos and videos taken and used to promote the 2019 auditions
Assistant Manager
Michael Kors
04.2012 - 11.2016
- Mentored and coached a team of 20+ sales associates at 3 different Houston-area locations over the course of 4 years
- Organized and planned client events (quarterly)
- Lead customer service training program in line with company standards
- Maintained a specific sales and KPI expectation as provided by the company
- Recruited, hired and trained new team members and holiday hires
- Completed a wide array of operational tasks such as scheduling, store LP self-audits, ordering supplies, monitoring store budgets and inventory
Education
High School Diploma -
Bellaire High School
Bellaire, TX05.2008
Skills
- Superior public speaking and written communication skills
- Adaptability
- Time management
- Leadership
- Ability to work under pressure
- Collaboration
Accomplishments
- Cultivated 2 Million Dollar Client Book and Houston's third VVIC by building long-lasting relationships and brand loyalty
- Volunteered at Elijah Rising - a non-profit organization which works to end human trafficking
- Devoted 200+ hours of volunteer work - MD Anderson Cancer Center (coffee cart)2013-2015
Timeline
Gameday Experience Representative
Houston Texans
08.2023 - Current
Cats Crew Entertainment Cheerleader
Houston SaberCats
02.2022 - Current
Semi-Pro Cheerleader
Texas Raiderettes
05.2019 - 01.2020
Sales Supervisor/Training Ambassador
Saint Laurent
11.2015 - Current
Assistant Manager
Michael Kors
04.2012 - 11.2016
High School Diploma -
Bellaire High School